Assistant Branch Manager

Position Title Assistant Branch Manager (Gold Loans)

Salary 3.5 LPA

Job Description:

We are seeking a dynamic and experienced Assistant Branch Manager specializing in Gold Loans to join our team. The Assistant Branch Manager will play a pivotal role in the efficient operation of our branch focusing on gold loan services. This role requires exceptional leadership skills a strong understanding of gold loan procedures and the ability to drive business growth while ensuring excellent customer service.

Responsibilities:

1. Branch Operations Management:

   • Oversee the daytoday operations of the branch ensuring smooth functioning of all gold loanrelated processes.
   • Monitor and manage branch resources including staff equipment and inventory to optimize efficiency and productivity.
   • Ensure compliance with company policies procedures and regulatory requirements related to gold loans.

2. Customer Service Excellence:

   • Provide exceptional customer service by promptly addressing customer inquiries concerns and complaints related to gold loans.
   • Foster a customercentric culture within the branch aiming to build longterm relationships with clients.
   • Conduct regular customer engagement activities to enhance customer satisfaction and loyalty.

3. Sales and Business Development:

   • Drive business growth by actively promoting gold loan products and services to potential customers.
   • Develop and implement strategies to attract new customers and expand the branchs gold loan portfolio.
   • Collaborate with the sales team to achieve branch targets and revenue goals.

4. Risk Management:

   • Assess and mitigate risks associated with gold loan operations including credit risk market risk and operational risk.
   • Ensure compliance with risk management policies and procedures to safeguard the interests of the branch and its customers.
   • Conduct periodic reviews and audits to identify potential risks and implement appropriate control measures.

5. Team Leadership and Development:

   • Lead motivate and mentor branch staff to achieve individual and team performance targets.
   • Provide ongoing training and development opportunities to enhance the skills and knowledge of branch employees.
   • Foster a collaborative and supportive work environment that encourages teamwork and innovation.

6. Reporting and Analysis:

   • Prepare regular reports on branch performance including loan disbursements collections and profitability.
   • Analyze key performance indicators (KPIs) to identify trends opportunities and areas for improvement.
   • Utilize datadriven insights to make informed decisions and optimize branch operations.

Requirements:

• Bachelors degree in Business Administration Finance or related field.
• Proven experience in gold loan operations preferably in a managerial or supervisory role.
• Indepth knowledge of gold loan products processes and regulations.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication interpersonal and negotiation skills.
• Sound understanding of risk management principles and practices.
• Proficiency in MS Office and banking software applications.
• Ability to thrive in a fastpaced and dynamic environment.
• Relevant certifications or professional qualifications would be an advantage.