Application Support Specialist - Lisbon Portugal

Boost IT is made up of people who are motivated to improve the world and who are passionate about technology. Our vision focuses on the skill to bring people together around complex problem solving for our clients creating sophisticated solutions.

People are our most important asset and the reason for our business. We are proud of our strong culture that challenges the status quo and always searches for the best solution for our clients.We believe technology can lead to a positive change in society connect and inspire and ultimately lead to a better future.

BOOST IT. DOING IT. BETTER

Tasks

Handle user reported incidents:

• Perform the solution assistance received directly from user by any channel such as phone email application registered or walkin
• Investigate and provide solution assistance requests received from Business Support or Helpdesk (database queries functional diagnostic etc.)
• Define a permanent resolution and workaround requirement related to more complex incident requests
• Scheduling tests of the delivered programs (quality and performance) with the team in charge of the developments
• Adhere to APS support shift plan in terms of mailbox web portal and hotline
• Ensure batch related issues are attended and resolved on time
• Perform UAT management UAT technical tests and production implementation for projects and patch upgrades
• Escalate timely to Head of APS on possible risks escalation matters and management issues
• Ensure Service monitoring reporting and continuous improvement of the service quality and availability
• Review and create application Support knowledge documentation
• Ensure that the all production deliverables are aligned with bank standards and best practices

Requirements

• Bachelors degree in computer science information technology related to technical field or equivalent experience
• Total of 3 years of experience as first & secondline (Level 1 and Level 2 support) IT Application Support for a business within a fastpaced and competitive environment
• Applications: Users Oriented Online Banking KYC and Clients attributes systems
• Operating Systems: Unix Linux
• Languages: Java
• Database: PostgreSQL Sybase SQL Oracle PL/SQL
• Other: Autosys CFT HTML5 Jira Kafka Service Now WebSphere MQ Tomcat
• Methodologies: ITIL
• Communication Fluent in English both verbal and written communication