Application Specialist

To manage the resolution of application and system issues that arise across the business. Respond to technical problems that may occur abruptly and require immediate resolution to ensure that service promise to customers are met and that business operations run smoothly. Recommend and implement digital solutions to improve business operations

Skills :

Support and Administration

• Responsible for the Support & administration of applications and services used for the production management & delivery lending banking and support services.

Quality Control

• Understand in depth the business processes supported by each system
• Maintain production environments. This will include development UAT and production systems. This work will be done in conjunction with Group IT
• Ensure applications are maintained in a manner that supports delivery of services to multiple platforms resilience and performance
• Ensure continuity of the business processes supported by one or many applications / services
• Ensure continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate until resolution reached.
• Ensure standards and guidelines are applied and maintained across applications for administration deployment monitoring and support.
• Perform routine risk & gap assessment activities on business application platforms with applicable mitigation solutions and recommendations.
• Coordinate periodic review of user roles and permissions on all the business application platforms to ensure system function conformity security and integrity.
• Submit business application report aligned with welldefined measuring metrics.

Problem Solving

• Identify application related issues and recommend appropriate solutions.
• Provide capacity planning monitoring and maintenance of designated system(s) Identifying trends or problems
• Take ownership and coordinate application related changes.

Documentation

• Maintain up to date documentation.

Coordinate and review

• Coordinate business application platformrelated enhancements and management across product lines.