Amenity amp Hospitality Services - Associate - Buenos Aires Branch - JPMC Candidate Experience page

If you have experience working with senior managers and maintaining high standards of service this position is for you!

In this role you will ensure that the highest standards of service are maintained through proactive and competent management oversight support and planning processes over Buenos Aires Branch and other locations.

Job Responsibilities:

• Effective planning and execution of client and senior executive events taking place within JPMorgan Offices in Argentina
• Manage end to end process of event execution and logistics ranging from event brief approvals set up onsite management and postevent analysis
• Provide assistance to Conference Meeting & Event (CME) team to lease with their selected hotel / caterer to ensure that standards of food and services align within JPMC standards
• Oversee and manage a robust vendor management including but not limited to Business Review Meetings for Conference center Pantries and providing feedback and updates on all operational

strategic financial and personnel matters.

• Maintain a flexible can always do attitude to provide clients with a high quality consistent product and to ensure overall safety and security.
• Provide metrics relating to meeting space utilization visitor statistics sales mix and others as required.
• Deliver against Key Performance Indicators (KPI) and report across all Client Center Lobby Reception Work Cafes and Pantries and to ensure key standards are met around performance effectiveness.
• Liaise with third party vendors for the provision of catering floral event decorations printed collateral. Drive innovation and implement ideas to enhance services.
• Ensure all clients are met and greeted and are provided personalized service client needs are identified and details communicated to all members of the AV IT Security Facilities Catering and external vendor teams to ensure seamless delivery of service excellence.
• Deliver a quality service across the locations by the Argentina Amenity Services teams.
• Manage develop and coach the Amenity services team and vendors to deliver a personalized intuitive client experience. Set an example and ensure standards are achieved in terms of personal presentation and grooming present a polished image following uniform guidelines without exception.

Required qualifications capabilities and skills:

• Hospitality degree demonstrable experience in international 5* hotels event planning and food & beverage environment
• Experience in managing teams meeting planning and customer service
• Experienced knowledge of food beverage and catering services
• Strong interpersonal skills with the ability to interact with clients and senior executives
• Highly organized; ability to handle multiple tasks and apply judgment to prioritize
• Excellent communication skills in English; both oral and written
• Work comfortably under pressure and observe deadlines