Air Travel Consultant with German

David Kennedy Recruitment is working with a leading airlines. Together were looking for proactive and customerfocused Air Travel Consultants with German who would like to join the team in Brno or remotely anywhere in Czech Republic.

Position: Air Travel Consultant with German

Work model: Onsite in Brno or remotely/work from home from anywhere in Czech Republic after 10 weeks

Employment type: Fulltime or Parttime after 6 months

DUTIES AND RESPONSIBILITIES:

• Be a primary contact for customers of the airlines via incoming phone calls in German and English
• Assist the customers with their reservations cancellations online checkin guidance in terms and policies and more
• Register details of your conversations in a dedicated system
• Provide timely and friendly resolution to customers enquiries while maintaining a high level of speedandquality to meet standard KPIs

REQUIREMENTS:

• Fluent German (B2) and fluent English (B2) languageboth verbal and written
• Willingness to relocate to Czech Republic or already residing there
• Good computer skills
• Optimistic friendly positive stressresilientpersonality serviceoriented profile
• Ability to work in shifts also night shifts in a fastpaced environment
• If you wish to work remotely a fast and stable wired internet connection (at least 16/10 mbps)and a smartphone is necessary

OFFER:

• Work from home is available in Czech Republic after the 10 weekstraining with a small financial support andoccasional sponsored office visits
• Paid startup training and professional development sessions
• Fulltime job with possibility of going parttime after 6 months if the KPIs are met
• Schedule pattern from Monday to Sundayknown 2 weeks in advancechanging biweeklywith six 85 hours longshifts of work the first week and 4 days the next week (consecutive) including night shifts
• Relocation support with accommodation for the first 10 weeks travel cost reimbursement and SIM card
• Unlimited employment contract with 3 days of probation period
• 10 days of fully paid training
• Meal allowance of 85 CZK net per day
• Multisport card
• Language course contribution
• 22 working days of vacation after the 3 months of probation period and 25 days after 3rd year
• 4free consultations with a psychologist monthly
• Public health and social insurance
• A dynamic and diverse job in a pleasant and modern environment