Air Travel Consultant - German - Serbia

Position: Air Travel Consultant

Work model: Remote/work from home from anywhere in Serbia

Employment type: Fulltime or Parttime after 6 months

DUTIES AND RESPONSIBILITIES:

• Be a primary contact for customers of the airlines via incoming phone calls in German and English
• Assist the customers with their reservations cancellations online checkin guidance in terms and policies and more
• Register details of your conversations in a dedicated system
• Provide timely and friendly resolution to customers enquiries while maintaining a high level of speed and quality to meet standard KPIs

REQUIREMENTS:

• Fluent German (B2) and fluent English (B2) language both verbal and written
• Good computer skills
  
• Optimistic friendly positive stressresilient personality serviceoriented profile
• Ability to work in shifts also weekend shifts in a fastpaced environment
• A fast and stable wired internet connection (at least 16/10 mbps) and a smartphone is necessary
• Already based in Serbia with ability to be employed without any obstacle

OFFER:

• Work from home in Serbia
• A limited (1year) contract with a 6month probationary period and the possibility of renewal
• Private health insurance
• 21 vacation days
• Flight discounts
• Paid startup training and professional development sessions
• Schedule pattern from Monday to Sunday 07:00 22:00. Schedule known 2 weeks in advance changing biweekly with six 85 hours long shifts of work the first week and 4 days the next week (consecutive)
• A dynamic and diverse job in a pleasant and modern environment