Operate as the lead point of contact for any and all matters specific to your key accounts/customers.
Positively represent the company and influence discussions within relevant professional and trade organizations to shape company image and well-differentiated competitive profile.
Build and maintain strong, long-lasting customer relationships.
Develop a trusted advisory relationship with key customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Work with the company's national commercial team to identify initiatives that support the delivery of the portfolio segmentation and targeting plans.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics.
Identify and grow opportunities within key accounts and collaborate with commercial and marketing teams to ensure growth attainment.
Assist with high-severity requests or issue escalations as needed.
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