Account Manager

Tasks

• Serve as the main point of contact for the Company and clients addressing inquiries and resolving issues with exceptional customer service.
• Build and maintain strong longlasting relationships and understand the clients business objectives trading strategies and specific needs to provide tailored solutions and support.
• Coordinate with internal teams to ensure the successful delivery of our services/products to the client including onboarding implementation and ongoing support.
• Identify opportunities for upselling or crossselling additional services/products to the client to drive revenue growth.
• Keep abreast of industry trends market developments and competitors activities to provide valuable insights and strategic recommendations to the client.
• Prepare and deliver regular reports and presentations to the client highlighting key performance metrics trends and opportunities for improvement.
• Collaborate with the sales team to develop account plans and strategies for expanding our business with the client.

Requirements

1. Proven experience in account management or client relationship management preferably in forex or brokerage industry.
2. Possess strong communication and negotiation abilities in perfect English
3. Strong understanding of proprietary trading firms and the financial markets.
4. Excellent communication and interpersonal skills with the ability to build rapport and trust with clients at all levels.
5. Resultsoriented mindset with a focus on driving client satisfaction and revenue growth.
6. Proficiency in CRM software and other relevant tools for managing client relationships and tracking account activities.