Account Management Team Lead

Team Leadership: Lead and manage a team of account managers, setting performance goals, providing guidance, and fostering a positive work environment.

Client Relationship Management: Build and maintain strong relationships with clients, acting as the main point of contact for their localization needs.

Project Management: Coordinate and oversee the execution of localization projects, ensuring adherence to timelines, budgets, and quality standards.

Account Development: Identify opportunities to expand client accounts and drive revenue growth through upselling and cross-selling localization services.

Strategy and Planning: Collaborate with senior management to develop account management strategies, forecast revenue, and set targets.

Customer Satisfaction: Ensure high levels of customer satisfaction by actively addressing client concerns, resolving issues, and managing expectations.

Reporting and Analysis: Track and report on key performance metrics, analyze data, and provide insights to optimize account management processes and drive improvements.

Collaboration: Work closely with cross-functional teams, such as production, linguistic resources, and quality assurance, to ensure seamless project execution.