Account Advocate
Posted on :
06-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2177107
Responsibilities:
• Proactively alert Software Support management and Client Team of potential/escalating Customer Satisfaction issues.
• Establish and maintain good relationship with IBM support centers. This is essential in this job.
• Be available to handle Adhoc requests in a timely manner, providing status updates.
• Take ownership of customer requests through completion.
• Assist with entitlement and services if needed.
• Ensure receipt of customer deliverables
• Be available during normal business hours to escalate cases, answer various support requests made by customer and schedule conference calls as appropriate (typically for more critical issues).
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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