297855 Support Analyst MuleSoft Springboot

Job Title: Support Analyst MuleSoft Springboot

Relevant Experience (in Yrs.): 5 years

Technical/Functional Skills

Strongly Preferred Support Analyst candidates who have 3 years of handson experience in Supporting MuleSoft IBM MQ MFT SpringBoot Java Middleware/Integration.

Primary Expertise in MuleSoft 4 Springboot Cloud technologies Azure/GCP Kubernetes Agile processes.

Strong Experience in Major Incident Management Process and resolving P1/P2 tickets with rigor in operations to maintain SLAs and stakeholder management

Experience in JIRA Agile Development

Preferred candidates with experience in API management through Anypoint Platform

Experience in working with Integration/Middleware documentation.

Experience working on multiple projects for Agile project delivery.

Integration/middleware

Mulesoft App support mainly and development

Springboot services

IBM integration bus IBM MQ & IBM MFT

Production support experience

Coordination with multiple teams

Incident management/Change management

SOX Compliance Knowledge

Troubleshooting skills: Bug fixing skills

Experience Required: 5 years

Roles & Responsibilities

Strong Experience in MuleSoft IBM MQ MFT SpringBoot Java and Major Incident Management Process and resolving P1/P2 tickets with rigor in operations to maintain SLAs and stakeholder management

Work with multiple Customer Stakeholders and own Support initiatives