Microsoft SharePoint AMS Support Engineer

Position Description:

Company Profile:-
About CGI: At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 100000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .

Position Title: Microsoft SharePoint AMS Support Engineer
Job Location: Hyderabad
Years of Exp: 4yrs relevant exp
Work Mode: Hybrid(3-4 days office)
Position ID: J0326-2925
Employment Type: Full Time
Education Qualification: Bachelors degree

Position description:
We are looking for a SharePoint AMS Support Engineer to manage support maintenance and enhancements for Microsoft 365 applications including SharePoint Online MS Purview and Power Platform (Power Apps Power Automate Power BI).The role involves incident resolution service request handling integrations and continuous improvement in an enterprise environment especially in Purview RM and Power PlatformServiceNow integrations.

Your future duties and responsibilities:

Provide L2/L3 support for SharePoint Online and integrated applications
Resolve issues related to:
oPermissions (internal & external users)
oDocument libraries metadata versioning
oSharePoint lists pages navigation
oOneDrive sync and storage
Handle service requests:
oSite creation access provisioning (Azure AD / guest users)
oData migration (ShareGate or similar tools)
Support Power Platform solutions (Power Apps Power Automate Power BI)
Troubleshoot integrations with systems like ServiceNow Oracle EDRMS etc.
Manage MS Purview Records Management:
oRetention labels & policies
oCompliance and archival issues
Deploy solutions across Dev UAT and Production environments
Implement minor enhancements and automation workflows

Required qualifications to be successful in this role:

Must have skills:

SharePoint Online (Modern sites libraries permissions)
Power Platform (Power Apps Power Automate)
Microsoft Purview (Records Management basics)
SharePoint administration & troubleshooting
Experience in L2/L3 support model (Incident & Service Requests)
Basic knowledge of integrations (APIs / connectors)
PowerShell scripting (basic)

Good to have skills:
SPFx development (React)
ShareGate or migration tools
Power BI reporting
Azure AD / Entra ID (B2B guest access)
Integration with ServiceNow or similar tools

Skills:

• Communication
• English
• MS SharePoint
• SharePoint development
• .NET
• C#

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.