Fraud Officer (Contact Centre)

Fraud Officer

Protect what matters most while delivering exceptional customer outcomes.

Were on the lookout for a proactive and customer-focused Fraud Officer to join our resilient Fraud Operations this role youll play a critical part in safeguarding our clients customers protecting their financial wellbeing while helping us stay one step ahead of evolving fraud threats.

Woven through our values we think customer we earn trust and we are one team as a Fraud Officer youll bring these values to life every day through the way you support customers collaborate internally and respond to risk with confidence and care.

Youll also make an impact by: 

• Be the voice customers trust delivering empathetic high-quality support across inbound and outbound calls when it matters most.
• Act with speed and precision managing fraud alerts and cases from detection through to resolution ensuring timely and accurate outcomes.
• Collaborate to protect working closely with internal teams to mitigate risk and strengthen our fraud prevention approach.
• Stay ahead of the curve proactively analysing transaction patterns to identify emerging trends and continuously improve how we respond to fraud threats.

Qualifications :

What youll bring

Youre someone who puts customers first and earns trust through every interaction. Youre curious about financial crime motivated to learn and thrive in a fast-paced environment where no two days are the same. Most importantly youre a team player whos ready to step in collaborate and make a real impact.

To succeed in this role youll have:

Essentials

• A customer-first mindset with experience delivering thoughtful high-quality support
• A solid understanding or strong curiosity around current and emerging financial crime risks and their impact
• An interest in financial crime management principles with a desire to build your expertise
• Flexibility and commitment to work a rotating 7-day roster (approx. 38 hours per week) in a dynamic 25/7 call centre environment

Highly desirable

• Experience in a customer support or contact centre environment where empathy and responsiveness matter
• Knowledge of card products (credit debit or proprietary cards)
• Exposure to card fraud detection tools or similar systems

Additional Information :

Why Cuscal 

At Cuscal youll find a strong successful company thats reimagining the future. And our team is right there at the heart of it all.   

Here youll deliver or support interesting ground-breaking work that has real impact - on Australias financial services sector and the millions of customers it serves.  

Youll innovate alongside skilled smart connected teams. 

And youll build an impressive fulfilling career that continues to grow.   

Youll also enjoy a range of benefits including: 

• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities. 
• Wellbeing focus: Access initiatives supporting physical mental and financial health plus discounts via Cuscal Advantage. 
• Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements. 

Join us and reimagine the future 

Ready to make an impact Click APPLY to join Cuscal today. 

If youre excited about this opportunity wed love to explore how you can contribute to our vision for the future. Screening and interviews may occur before the job ad closing date so dont wait - apply now. 

Cuscal is an equal opportunity employer committed to an equitable diverse and socially inclusive work environment and a positive barrier-free recruitment process.  

We welcome applicants from an Aboriginal and Torres Strait Islander heritage people living with a disability LGBTQIA and people from culturally diverse backgrounds to explore career opportunities with Cuscal.   

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms. 

Remote Work :

No

Employment Type :

Full-time