Solution Manager Thermal

The purpose of this position is to provide post-sales engineering review and support for won projects in Australian and New Zealand. Provide guidance and expertise on critical infrastructure projects including the application and installation of Vertiv products and services including support with approved third-party vendors and internal teams to facilitate smooth deployment of major projects undertaken by the business.

Key Responsibilities:

Document Package Transfer In / Out:
Attend the documentation hand-over process from Pre to Post-Sales teams once a project has been won or has a very high likelihood for large/complex projects
Manage the team of thermal engineers and allocate projects as needed for handover meetings
Supervise the team for the document package and transfer process for projects going from Post-Sales to Project Management
Ensure the team is using the Post Sales handover checklist to manage pre sales expectations and ensure smooth transition during handover

ICA Technical Reviews:
Supervise the team on receipt of the Document Package interrogate the documentation to ensure buildability and budget compliance.
Review all aspects of the proposal from Statement of Compliance through to Commissioning and Hand-over including provision of Training and Documentation requirements to the customer.

Engineering re-estimate:
Once Technical Review is complete engage with our partners contractors and vendors to assure the most cost-effective and technically sound solution has been selected by the Pre-Sales teams. Work with Product Managers Service Teams and our source factories (where necessary) to ensure the best possible and cost-effective solution has been selected for the project.

Technical Submittals post Purchase Order:
During the Post-Sales phase attend large/complex project meetings on scope of supply technical qualifications and testing procedures and programs are understood by Vertiv associates contractors other vendors and our customer. Allocated work to the rest of the team to attend these meetings as required.
Assist with the ownership of the project through to delivery commissioning and hand-over.
Ensure a thorough hand-over process to Project Management when the units have arrived in country.

Site and As-Built Drawing Management:
Operate a comprehensive documentation register for all project files and ensure the latest revisions are uploaded to the company server.
Check new revisions for details affecting Vertivs scope of supply and quickly communicate any impacts to Vertivs technical cost and schedule impacts back to the customer and the Sales and Projects team for management of variations.
Manage the team using the Post Sales checklist to provide a completed set of project documentation to the Project Management Team on delivery of the project for hand-over to the client.

Technical Procurement Specification
Where necessary prepare a detailed Scope of Supply to Procurement where Vertiv contractors and vendors are required to undertake works on our behalf. Documentation should be thorough enough to be used by procurement to gain the necessary number of quotations and enable tensioning of vendors to occur.
Scopes of Supply should also ensure there are no areas of overlap or gaps in scop reducing our risk of double-ups or variations from our vendors.

Scope Changes:
Liaise with Sales and Project Managers to capture all site scope and testing departures from our original submission are captured and highlighted to the customer. Provide variation documentation as and when required to ensure Entry margins are not eroded through the span of the project.

Technical Submittals:
Manage revisions and updates to site documentation post the Purchase Order. This will include incorporating documentation changes into revised Statements of Compliance and other affected documents.

Drawings:
See Technical Submittal above.
Work with PSA team to have as-built drawings developed and updated as necessary ready for site hand-over.

Escalations:
Be the first point of call for thermal escalations to help resolve within the team otherwise escalate to reporting manager
Escalate to Head of Project Managers as needed for items that are time critical and impacting delivery

Site Commissioning Co-ordination:
Actively engage with site commissioning teams early in the project cycle to develop a thorough understanding of site requirements and advise Vertivs position. Engage with Service and PM teams to ensure thorough understanding.
Work with the Commissioning Engineer to develop detailed test scripts that align with the customer requirements Compliance Statement and costed BoW. Identify gaps and provide proposals for any uplift that may be identified.
Be available on site as necessary to provide support to Service and Project Management Teams.
Collect Test results and Service FSRs to incorporate into the hand-over documentation pack.

Continuous Improvement:
At the end of each project develop in conjunction with the Project Managers a list of Lessons Learned on the project and schedule a discussion with the PSA team to walk through the document. The purpose of this step is to promote a higher level of understanding to the PSA team and improve the quality of submissions that go out to our customers.

WHS Environment & Quality:
Comply with all Work Health & Safety Environment and Quality obligations.
Actively promote safety in the workplace
Employees reporting to Incumbent
Nil
Main contacts within Company
PSA Application Engineers
Product Managers
Sales Engineers/Account Managers
Project Managers
Procurement
Service Teams
Main contacts outside the Company
Vertiv customers and clients
Third party suppliers of products and services
Project Management team members
Education/Qualification:Recognised technical qualifications in Mechanical Engineering
Minimum 5 years industry experience at a senior engineering level
Specialist Knowledge:
Market knowledge of mission critical power infrastructure including application installation commissioning testing and communications connectivity
Tender processes and the application of products to fit their requirements.
Good understanding and knowledge of HVAC industry and products
Knowledge of the application of Australian and international standards framework and industry codes
Good understanding and knowledge of HVAC industry and products
Practical Experience:
Market knowledge of Power products including application
Tender processes and the application of products to fit their requirements
Excellent technical understanding and knowledge of thermal management products and concepts.
Excellent competency in reading technical drawings and design specifications.
Proficient in technical writing.
English writing and presentation skills
ACAD drawing skills would be an advantage.

Personal Characteristics:

Prioritisation skills
Interpersonal skills
Leadership skills
Ability to manage a high volume of work
Communication skills
Attention to detail.