CRM Executive APAC Product Comms

The team. The CRM team at Wise is expanding to consolidate our efforts to create long-term customer relationships through better communication. Were all about bringing value to international people and making them look forward to our comms because theyll either be entertained learn something new or find out about a useful product service or some cases its just about reassuring customers or informing them about an action related to their account. 

We work closely with Product Compliance and Operations teams to deliver accurate timely and reliable communications that support regulatory requirements reduce friction and build long-term customer trust and a fast-moving environment we ensure the right messages reach the right customers at the right time through the right channels especially when it matters most.

The role. The key function of the role is to provide support to Asia and Pacific teams when it comes to Transactional & Compliance communications and incident handling where accuracy clarity and timing are critical.

You will be responsible for the end-to-end execution of product communications acting as a key partner to Product Compliance and regional teams to ensure our communications are seamless accurate and localised.

Your Mission:

• Own the end-to-end execution of cross-channel Product Campaigns using email push notifications and in-product messages. 

• Apply product knowledge to drive the right decisions correct channels and right approaches to take when talking to our customers

• Partner with Product Engineering Compliance and regional teams to translate complex product behaviour and regulatory requirements into clear customer-facing communication

• Collaborate with designers copywriters and engineers to build and maintain scalable templates and communication frameworks aligned with Wises tone and standards

• Manage operational aspects of CRM including campaign scheduling deliverability and reporting

• Support incident communications ensuring customers are informed quickly and clearly during high-impact situations

• Collect collate and analyse data for notifications and feedback to relevant product teams to ensure that we improve and iterate on our notifications constantly

• Support Research and other teams in reaching customers when needed ensuring communication is purposeful and well-targeted

• Enable localisation of communications to reflect regional nuances regulatory requirements and customer needs

Qualifications :

A bit about you:

• You have experience working with multiple stakeholders at different levels of seniority.

• You have excellent communication skills and strive to have a customer-first mindset

• Youre analytical and eager to learn and develop

• Youre a self-starter with strong attention to detail.

• You know how to navigate both structured and unstructured tasks

• You understand CRM basics and possess basic HTML / CSS knowledge

• Youre not afraid to take responsibility and ownership of your work. You come ready equipped with perseverance and a preference for working in a collaborative environment. 

• requiring strong judgment attention to detail and the ability to work across multiple stakeholders and priorities.

Additional Information :

Were people without borders without judgement or prejudice too. We want to work with the best people no matter their background. So if youre passionate about learning new things and keen to join our mission youll fit right in.

Also qualifications arent that important to us. If youve got great experience and youre great at articulating your thinking wed like to hear from you.

And because we believe that diverse teams build better products wed especially love to hear from you if youre from an under-represented demographic.

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time