Process Redesign Specialist

We are looking for a Process Redesign Specialist to join a high-performing Process Excellence team supporting large-scale transformation across both operational and technology environments.

This role focuses on analysing redesigning and improving end-to-end business processes across customer operational and enabling functions. You will work closely with business stakeholders delivery teams and technology partners to understand current ways of working identify inefficiencies and design future-state processes that are scalable measurable and aligned to business outcomes.

You will operate at the intersection of process improvement and transformation delivery ensuring that process design supports both day-to-day operations and the successful implementation of new platforms systems and capabilities. This includes working across operational process improvement initiatives as well as technology-led programs such as ERP CRM service management and data-driven transformation.

In this role you will lead end-to-end process redesign activities using Lean Six Sigma techniques to identify root causes eliminate inefficiencies and improve performance. You will facilitate workshops produce high-quality process documentation in BPMN define measurable outcomes and support the embedding of new processes into business operations to ensure sustainable change.

Qualifications :

• Extensive experience in process redesign business process improvement or operational excellence roles within complex organisations.
• Demonstrated experience delivering end-to-end process re-engineering (As-Is to To-Be) across operational and/or transformation environments.
• Lean Six Sigma certification (Green Belt minimum; Black Belt highly regarded) with hands-on application of DMAIC and continuous improvement methodologies.
• Strong capability in process mapping root cause analysis and BPMN-based documentation using tools such as Signavio or equivalent.
• Proven ability to engage influence and facilitate workshops with cross-functional stakeholders across business and technology teams.
• Experience working in transformation environments including operational improvement and/or technology-led programs (e.g. ERP CRM ServiceNow Salesforce).
• Strong analytical mindset with experience defining and tracking process performance metrics and measurable business outcomes.
• Experience in telecommunications or similarly complex service-based environments is desirable.

Additional Information :

Why join us: 

NCS Australia is where you can feel at home nurturing your talents and skills as we make tomorrow together one day at a time. Our benefits include paid parental leave initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint industry and partner training programs special interest groups and an AI-driven learning platform. No matter where you are in your career we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer and we take pride in our commitment to valuing and supporting our people and the communities we are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans Aboriginal and/or Torres Strait Islander community.

At NCS Australia we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

Weve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process including probity and police checks

Remote Work :

No

Employment Type :

Full-time