Multi-skilled Guest Services Shift Leader

Hello there hospitality superstar!

Ever heard the saying Great teams create great guest experiences Well guess what

As our Multiskilled Shift Leader youll be the driving force behind the day-to-day operation of the hotel leading by example while creating memorable stays for every guest. From smooth check-ins and delicious breakfasts to evening drinks and problem solving youll help keep everything running seamlessly while motivating the team to deliver exceptional service every single day.

Ready to lead with energy personality and passion Lets make every shift unforgettable.

Why work for Accor and Ibis Styles Hotel

Why join Accor and Ibis Styles Hotel you ask Well were not just some global bigwig were a cosmic constellation of opportunities. Embrace your quirks because were all about welcoming you just as you are helping you discover a gig and a brand that vibes with your unique personality. Were not just in the business of jobs; were your partners in growth and learning ensuring that your daily grind has a purpose and your journey with us is a perpetual exploration of Accors boundless horizons.

Joining Accor isnt just a job its an invitation to grab the pen and write every chapter of your story. Together lets dream up the future of hospitality because with Accor tomorrows possibilities are as limitless as your imagination.

Benefits

• Employee benefit card offering discounted rates at Accor worldwide up to 70% off hotel rates and up to 30% off in F&B
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Friends & Family Rates
• 28 days paid holiday per year (pro rata)
• Eye Test Vouchers
• Staff Uniforms
• Learning programs through our Academies
• Employee Vivup program with direct access to GP high street discounts and many more
• Discounted or free food on duty
• Workplace Pension
• Cycle to work scheme

What you will be doing

• Leading shifts across Reception Restaurant and Bar operations.
• Ensuring guests receive a warm friendly and professional experience from arrival through to departure.
• Supporting the day-to-day running of Front Office and Food & Beverage operations.
• Creating memorable guest experiences and resolving guest queries or complaints efficiently and professionally.
• Supporting the team during busy service periods and leading by example at all times.
• Driving food and beverage sales opportunities and helping achieve departmental targets.
• Promoting hotel services brand standards and loyalty programmes.
• Supporting stock control procedures stock rotation and minimising waste.
• Monitoring bar operations including beer lines cleanliness and overall presentation.
• Ensuring high standards of food safety hygiene health & safety and licensing compliance are maintained at all times
• Assisting with training coaching and development of team members.
• Supporting effective communication between departments including housekeeping maintenance reception and kitchen teams.
• Ensuring all operational procedures and security processes are followed correctly.
• Taking ownership of problems and finding solutions quickly and effectively.
• Conducting show rounds and supporting wider hotel operations when required.
• Helping create a positive motivated and collaborative team environment.

Your experience and skills include

• Previous experience in hospitality
• A passion for delivering exceptional guest service
• Strong leadership and communication skills
• A flexible and positive can do attitude
• Ability to prioritise and organise workload in a fast-paced environment
• Confidence leading and motivating a team
• Good problem-solving skills and attention to detail
• Commercial awareness with the ability to identify sales opportunities
• Knowledge of food safety hygiene and licensing regulations
• Fluency in English is essential; additional languages are a plus

Your team and working environment

You will be a key part of our hotel leadership team and one of the faces of the hotel brand. This is a hands-on role where no two days are the same. Youll work closely with all departments to create a welcoming fun and professional environment for both guests and team members alike.

This role includes a mixture of early and late shifts including weekends and bank holidays.

Job Types: Full-time Permanent

Schedule:

• All Public Holidays
• Monday to Sunday
• Overtime
• Weekend availability
• Shift Pattern

Work authorisation: United Kingdom (required) we do not offer sponsorship

Work Location: In person

Remote Work :

No

Employment Type :

Full-time