Outlet Manager

An Outlet Manager manages all aspects of food and beverage restaurant In-Room Dining and &ToGo (grab and go retail) on a daily basis and coordinates special events. He/ she ensures compliance with standards of service and operating procedures adherence to local regulations concerning health safety or other compliance requirements as well as brand standards and local policies and procedures.

What will I be doing

Oversee the implementation of standards as detailed in the departmental standards and procedures manual and ensure consistency in its delivery

Adhere to opening and closing and cashiering procedures

Encourage and motivate staff to provide optimum service during all shifts

Share recommendations and guest comments to the Head Chef and management team to reflect current customer profile

Develop and implement promotions calendar for F&B products in restaurant

Conduct competitor analysis and be aware of local and international F&B trends

Anticipate market changes and review operations when necessary

Create positive publicity opportunities

Manage customer database and utilize effectively

Up-sell property facilities

Manage food and beverage cost through effective forecasting and stock control

Analyze food and beverage statistics through point of sale system

Ensure the availability of all food & beverage items and suggests the best alternative in case of shortage

Work on manpower planning to better manage payroll cost

Work on the preparation and management of the departments budget and monthly rolling forecast

Fully conversant with all hotel emergency procedures and ensure safety for all guests and team members alike as per guidelines

Ensure that service and cleanliness of the outlet are of the highest standards and take any necessary corrective action

Aware of requirements in terms of food safety and hygiene standards and ensure that these standards are implemented and maintained in all service and guest areas and take any necessary corrective action

Report maintenance request to relevant department and follow up through appropriate channels

Provide input for preparation of Capital Expenditure (CAPEX) Budget

Proactively manage the Quality Assurance process and conduct regular quality audits in the department

Ensure client feedback is communicated and acted upon internally and manage resolution of any issues with the client within 48 hours

Own the Food & Beverage Stay Experience score encourages consistency through supervision control and action planning when needed

Handle queries and complaints in a timely efficient and diplomatic manner and to keep accurate records in the outlet log-book

Monitor and implement control procedures

Manage operating equipment FFE and Linen inventories proactively

Monthly P&L reviews and follow ups

Encourage productivity and operational excellence and efficiency

Encourage team work and spirit in all areas of the department

Ensure that all outlet team members are aware of the objectives of the department (departmental balance score card) and related outlet brand standards

Provide direction and support to the team on a daily basis

Develop all team members of the department with appropriate training and coaching

Ensure that training needs are identified addressed and reported to Human Resources Manager

Prepare and follow up the departmental Global Team Member Survey (GTMS) action plan

Conduct and facilitate the team member performance review process

Familiar with the local labor law and ensures compliance with the support of Human Resources

Ensure departmental communication meetings are conducted monthly and minutes followed up on

Encourage empowerment and entrepreneurial management in the department

Conduct effective shift briefings ensuring all staff are aware of VIPs special occasions daily specials

What are we looking for

An Outlet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:

2-4 years managerial position in Food and Beverage setting.

Familiar with computer systems.

Motivated and committed approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledgein order toimprove personal performance.

Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

Strong leadership people management and training skills.

Guest oriented and able to confidently build and exceed service standards.

Thorough knowledge of service cost control in F&Blabourcontrols beverage menu writing maintenance merchandising computer and accountings.

Strong interpersonal skills and attention to details.

Key strengths (under the 9 competencies) in people management communication and planning.

Thorough knowledge of restaurant operations including food beverages supervisory aspects

service techniques and guest interaction.

Considerable skills in math and algebraic equations using percentages.

Able to communicate in English both verbally and in writing with guests and employees some of whom will require high levels of patience tact and diplomacy to defuse anger and to collect accurate information and to resolve problems.

Able to work under pressure and deal with stressful situations during busy periods.

Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans