Sr Field Service Supervisor

To provide operational management to the service business of a branch in Hong Kong.
Provide the leadership necessary to ensure that the service branch meets customer needs support sales and achieves business financial objectives
Work closely with management for the implementation of SVS plans & strategies and company wide initiatives to maximise customer satisfaction and company goodwill

Key Areas of Responsibility

• Meeting monthly quarterly and annual financial targets of the branch
• Performance management career and succession planning for service employees of the branch
• Business improvement achieving aggressive productivity targets
• Account management of defined key accounts
• Accurate planning and forecasting of business performance
• Deploy growth initiatives
• Customer relationship management processes and increasing customer satisfaction levels
• Understanding customer related critical to quality measures and then driving business improvement through improving these measures

Additional Local Requirements

• Manage and ultimately be responsible on the financial accountability for the branch
  Be responsible and accountable for the services and projects delivery to the required quality schedule and budget
• Manage risks and report to management on the project progress risks and issues on a regular basis
• Ensure ISO procedures are followed for all services and projects activities
• Identify and pursue in conjunction with the account manager on any further business opportunities proactively
• Support the account managers for any pre-sales activities proactively
• Work with others within Honeywell and customers to meet mutual goals and objectives and deliver high quality service
• Effectively meet customers needs build and manage productive customer relationships and take responsibility for customer satisfaction.
• Actively contribute to continuous improvement in business processes practices and systems
• Manage effective communications with all stakeholders
• Adhere to the highest standards of business ethics and corporate governance in line with the Honeywell code of conduct
• Ensuring effective management of self and teams work load and team resources
• Build a high performance and high morale team and manage the team effectiveness to maximize the teams performance to achieve the goals and objectives
• Facilitate the development of others knowledge skills and competencies by providing timely feedback and planning relevant development activities
• Establish and maintain high standards of performance for self direct reports and others
• Performance management team management and talent development
• Recognize high performers through reward and recognition on a timely base
• Resolve employee conflict effectively and timely
• Deploy the project Safety Plan and EH&S responsibilities to the team
• Report near misses incidents and other opportunities for improvement
• Carry out hazard and risk assessments (and analysis) for all tasks as per company policy and procedures

• Degree/ Higher Certificate / Higher Diploma in Electrical or Electronic Engineering or related discipline
• Minimum 10 years project / maintenance service experience for Degree holder
  or
• Minimum 12 years project / maintenance service experience for Higher Diploma / Higher Certificate holder
• Proven track record in managing and supervising a medium size team (a team of around 20 members) in the related field of job related activities and people management
• Proven track record on project management with minimum 7 years experience
• Board knowledge with hands-on experience on Honeywell systems/products or similar in the industry
• Good knowledge on computer systems such as Microsoft Office Professional Software Programming
• Computer System Networking etc and supported with basic typing skills
• Strong board knowledge on government regulations on building controls