Technical Support Engineer

About the Company

Easebuzz is a payment solutions (fintech) company that enables online merchants to accept process and disburse payments through developer-friendly APIs. We are focused on building plug-and-play productsincluding payment infrastructureto solve end-to-end business challenges across sectors.
Were at the center of all things fintech: payments lending subscriptions eKYCyou name it. Easebuzz is where innovation meets execution.
We have been consistently profitable and continue to scale rapidly having grown 4x in the past year alone. Backed by a strong product roadmap and execution we recently closed a fresh funding round of $30 million in 2025 led by leading VC firms and strategic investors. This comes in addition to our earlier $4 million fundraise in March 2021.
Easebuzz has been granted Full Authorization from the Reserve Bank of India (RBI) for payment aggregator license in 2025.
Our corporate culture is built on openness ownership and collaboration. We are an equal opportunity employer and celebrate diversity across all levels. At Easebuzz youll find yourself working with passionate colleagues who are committed to growing together.
Headquartered in Pune we also have a presence in Delhi Mumbai Kolkata Bengaluru and Gurugram.

Experience Level: Minimum 2 years in Technical Support



Job Summary:

We are looking for a motivated and technically skilled Technical Support Engineer to join our Payments Integration team. Will work closely with merchants internal teams and product experts to resolve integration and production issues offering hands-on support and consultation on best practices in API usage and financial application troubleshooting.



Key Responsibilities:

Serve as the first point of contact for merchant technical support handling Level 1 issues related to product use and integration.

Collaborate with internal departments (Support Engineering Product QA RIC Fraud & Chargeback) to resolve complex merchant grievances and issues.

Assist merchants in integrating payout/payment gateways and transaction processing systems.

Analyze and interpret API requests and responses; address technical queries effectively.

Study and explain merchant integration documents; assist clients in the integration process.

Monitor and analyze application logs to detect patterns troubleshoot root causes and escalate unresolved problems to relevant teams.

Provide prompt and effective resolutions ensuring high customer satisfaction in a fast-paced environment.

Prioritize multiple customer issues and manage them concurrently with minimal supervision.

Write and execute SQL queries to assist with debugging and data analysis (hands-on SQL experience is a plus).





Requirements:

Minimum 2 years of technical support experience preferably in a fintech or software environment.

Proven experience with payment applications and troubleshooting enterprise software integrations.

Solid understanding of APIs and related troubleshooting techniques.

Good knowledge of payment gateways transaction systems and financial software.

Strong analytical and problem-solving skills with attention to detail.

Proficiency in SQL and log analysis is highly desirable.

Excellent coordination and interpersonal skills.

Strong written and verbal communication in English.



Job Type:

Full-Time