Technical Support Representative (Trilingual Portuguese, Spanish, English)
Share
Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
WHO WE ARE
Seagull Software LLC is a global leader in real-time item-level visibility and label management solutions dedicated to powering the worlds most complex supply chains with innovative tools for traceability authentication and automated inventory management. Our BarTender platform enables businesses across all industries to design manage print and automate the production of labels barcodes and RFID tags ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix high-security scalable SaaS traceability platform Seagull delivers end-to-end intelligence harmonizing data to drive operational efficiency enhance customer experiences and reduce risk. Learn more at .
Were a growing profitable mid-size business with over a 40-year history of leading in our field. Headquartered in Redmond Washington with offices across the United States Europe and Asia Seagull empowers businesses worldwide to keep their products moving traceable and safe. Youll work with global talented and diverse teams passionate about what they do and its impact on everyone everywhere. Join us and help shape the way the world works.
LOCATION / WORK HOURS
This is a contract position working remote in Brazil for a US company. Shift hours are from 11:00 AM - 7:30 PM infrequent on-call weekend work may be required.
WHO YOU ARE
You are a self-motivated customer support professional with strong computer aptitude and trilingual in Portuguese Spanish and English. You arededicated to providing outstanding customer service and eager to learn new technical skills to make a real difference in a growing international company. You are a strong team player who appreciates excellence who is passionate about their work and fair in their interactions with people.
WHAT YOU WILL DO
As an independent contractor on our collaborative Technical Support Team you will be the first line of communication with our external customers providing technical assistance in English Spanish and Portuguese on Seagull Software on-prem and SaaS solutions and printer drivers. We consider our technical support to be a vital part of the products we sell and want it to be the best.
You will:
This is a direct contractor position and therefore not eligible for benefits. Prior to the start of your contract you must provide documentation proving authorization to work as an independent contractor (self-employed) in Brazil as well as a Police Clearance Certificate.
OUR CULTURE
We offer a dynamic culturally diverse and fun environment where people with energy creativity and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected and your unique insights and ideas contribute to building a culture of diversity equity and inclusion.
EQUAL EMPLOYMENT OPPORTUNITY
Seagull Software LLC is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of recruiting and employment.
#LI-Remote
#LI-Brazil
Seagull Software LLC is a global leader in real-time item-level visibility and label management solutions dedicated to powering the worlds most complex supply chains with innovative tools for traceability authentication and automated inventory management. Our BarTender platform enables businesses across all industries to design manage print and automate the production of labels barcodes and RFID tags ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix high-security scalable SaaS traceability platform Seagull delivers end-to-end intelligence harmonizing data to drive operational efficiency enhance customer experiences and reduce risk. Learn more at .
Were a growing profitable mid-size business with over a 40-year history of leading in our field. Headquartered in Redmond Washington with offices across the United States Europe and Asia Seagull empowers businesses worldwide to keep their products moving traceable and safe. Youll work with global talented and diverse teams passionate about what they do and its impact on everyone everywhere. Join us and help shape the way the world works.
LOCATION / WORK HOURS
This is a contract position working remote in Brazil for a US company. Shift hours are from 11:00 AM - 7:30 PM infrequent on-call weekend work may be required.
WHO YOU ARE
You are a self-motivated customer support professional with strong computer aptitude and trilingual in Portuguese Spanish and English. You arededicated to providing outstanding customer service and eager to learn new technical skills to make a real difference in a growing international company. You are a strong team player who appreciates excellence who is passionate about their work and fair in their interactions with people.
WHAT YOU WILL DO
As an independent contractor on our collaborative Technical Support Team you will be the first line of communication with our external customers providing technical assistance in English Spanish and Portuguese on Seagull Software on-prem and SaaS solutions and printer drivers. We consider our technical support to be a vital part of the products we sell and want it to be the best.
You will:
- Be the first point of contact with external customers over email chat and phone.
- Provide support to customers in Portuguese Spanish and English by identifying troubleshooting and resolving technical issues relating to ourenterprise software and third-party applications.
- Escalate issues to higher support tiers as needed.
- Research and answer miscellaneous questions about software capabilities from resellers and end users.
- Identify and record details about support tickets and contribute to the documentation and the Knowledge Base.
- Play a vital role in suggesting improvements to our product.
- Work closely with other departments including Engineering IT QA and Sales.
- Have the opportunity to take on special tasks and projects such as report writing product documentation suggest improvements for our products and programming.
- Above all provide a World-Class customer experience.
- PLEASE SUBMIT YOUR RESUME IN ENGLISH.
- 2 years prior experience as a technical support representative demonstrating excellent customer service and troubleshooting skills.
- Strongknowledge of Windows operating systems.
- Technical aptitude with the ability to quickly learn and work with new software.
- Strong written and verbal communication skills with the ability to speak and write clearly and communicate effectively in English Spanish and Portuguese.
- Problem-solving ability and active listening skills.
- Ability to successfully collaborate with different teams as well as being self-motivated to work individually.
- Ability to work as an independent contractor.
- Computer Science Degree or Technology Certification or equivalent experience.
- Completion of CompTIA A certification preferred.
This is a direct contractor position and therefore not eligible for benefits. Prior to the start of your contract you must provide documentation proving authorization to work as an independent contractor (self-employed) in Brazil as well as a Police Clearance Certificate.
OUR CULTURE
We offer a dynamic culturally diverse and fun environment where people with energy creativity and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected and your unique insights and ideas contribute to building a culture of diversity equity and inclusion.
EQUAL EMPLOYMENT OPPORTUNITY
Seagull Software LLC is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of recruiting and employment.
#LI-Remote
#LI-Brazil
Required Experience:
Junior IC
About Company
BarTender is the global leader for barcode label design and label printing software for managing barcodes, labels, RFID tags, and more.
