L3 Support Engineer

Jitterbit is seeking a Senior Support Engineer to join our L3 team. Jitterbit is an iPaaS (Integration as a Service) and API Management platform who has been recognized in the leader quadrant of Gartner for five straight years. Our customers use our iPaaS and APIM platform to solve mission critical business problems. What is our challenge To make it easy to integrate our customers order to do this we need to build and create a SaaS offering that is reliable stable and scalable for our customers. Do you have the design architecting and code-writing capabilities to take on this challenge And can succeed in a big way

About The Team

The L3 team at Jitterbit believes that unblocking our customer is our utmost priority and should think out of the box to figure out solutions for customer issues.

As a key L3 engineer on our team you will collaborate with other L3 Engineers L1 Support Engineers QA Operations and Customers.

Our culture is fun fast-paced performance-oriented open and collegial. We are constantly pushing the technology envelope to the edge! We are very distributed and our culture is set up to make all of us very effective working remotely. We believe in hiring talent where it exists.

About The Role

We are looking for a L3 engineer. You will be working with Angular Java C Tomcat Apache HTTP server Postgres Linux Jenkins Docker and Kubernetes; to name a few of the technologies we use on the platform.

You will have support responsibilities on robust scalable and distributed systems that operate flawlessly 24x7x365. This is an exciting opportunity to work in a highly innovative environment with new technologies as we continue to extend our market leading position.

About You

You will be successful in this role if you:

 Have excellent written and verbal communication skills

 Are capable of working in a distributed team and able to excel in a remote culture

 Are self-driven and able to work on key initiatives

 Take pleasure in making things happen and listen to the input from peers

 Are able to make data driven decisions

 Are a believer in a best idea strategy regardless of where or who ideas come

from

Qualifications :

  Advanced/fluent English

Experience in either software development or L3 support roles.

 Strong problem-solving debugging and analytical skills with great attention to

detail

 Able to understand the code and fix issues if necessary.

 Recreates field problems for verification and analysis enabling quick resolution

for customers or for further escalation as needed.

 Demonstrates a good level of written and verbal communication skills; adapting

approach/style to different situations/audiences.

 Uses logical reasoning to break down and work through a situation/problem to

arrive at an outcome solving complex problems with minimal guidance.

 Create excellent technical documentation of issues and processes

 Provide coaching to Level 1 and Level 2 Technical Support Representatives

 Experience with teams working remotely

Technical Skills and Experience:

 Ability to take ownership of escalated customer issues

 Excellent planning organizing and project management skills

 Excellent verbal written and presentation skills

 Strong customer quality and results orientation

 Ability to interact effectively at all levels and across diverse cultures

 Ability to be an effective team member and manage various projects

 Experience troubleshooting UI Technologies Java; C etc.

 Experience troubleshooting top tier RDBMS such as SQL Server and Postgres

 Experience troubleshooting web server technologies such as Apache HTTP

Server Apache Tomcat and Nginx

 Experience with Docker and Kubernetes

 BS/MS degree in Computer Science or a related field or equivalent experience

or other evidence of exceptional ability.

Additional Information :

What Youll Get:

• Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
• Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
• Career development and mentorship
• A flexible remote-friendly company with personality and heart

Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.

Remote Work :

Yes

Employment Type :

Full-time