Helpdesk Support
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
A fast-growing organisation supporting a large national workforce is looking for a Senior IT Helpdesk / Support Specialist in Cape Town to join their high-performing IT team. This role offers exposure to a complex enterprise-scale environment supporting approximately 3000 users with a strong focus on modern cloud technologies automation and security.
You will operate as a senior escalation point working across infrastructure identity networking and cloud platforms while driving continuous improvement through automation and process optimisation.
Key responsibilities include:
Apply now!
For more exciting IT vacancies please visit: also specialise in recruiting in the following:
Data Engineer
Software developer
Data Analyst
Infrastructure
Architecture
... and more!
If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
- Acting as a senior escalation point for complex technical incidents across endpoints identity VPN/ZTNA networks and cloud services
- Driving automation initiatives using tools such as PowerShell Intune and Autopilot to improve efficiency and reduce ticket volume
- Managing secure access and identity controls through Entra ID Conditional Access and Microsoft 365 security policies
- Supporting and troubleshooting hybrid network environments including Azure architectures and VPN connectivity
- Handling escalated security-related incidents such as account compromises MFA issues and email security escalations
- Responding effectively during high-pressure incidents providing clear technical direction and resolution
- Contributing to process improvement documentation and runbooks to enhance L1 support effectiveness
- 5 years experience in IT support/operations including senior escalation exposure
- Strong Azure and Entra ID knowledge (hybrid identity RBAC Conditional Access)
- Solid experience with Intune and Autopilot for endpoint management
- Networking troubleshooting experience (VPN routing DNS VLANs Wi-Fi)
- Experience with FortiGate or similar VPN/ZTNA technologies
- PowerShell scripting or automation experience
- Ability to operate in a fast-paced environment and manage multiple priorities
Apply now!
For more exciting IT vacancies please visit: also specialise in recruiting in the following:
Data Engineer
Software developer
Data Analyst
Infrastructure
Architecture
... and more!
If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
About Company
Network Recruitment specializes in talent solution services in the fields of IT, Finance, Engineering & Supply Chain. Visit our website for more info.
