Training Academy Lead (HVAC) Carrier Solutions UK Limited

Position Overview

Carrier Solutions UK Limited is seeking an experienced and engaging Training Lead with strong HVAC technical knowledge to design deliver and continuously improve training for internal teams and customers across the UK and Ireland. Reporting to the Director of Service Operations this role ensures technicians engineers and wider stakeholders have the skills product knowledge and safety awareness required to install commission maintain and troubleshoot HVAC equipment to Carrier standards. The postholder will work closely with Service Operations Technical Support Quality EH&S Sales and Product teams to align training to business priorities new product introductions and customer requirements.

Main Responsibilities

• Design develop and deliver technical HVAC training (classroom virtual and on-the-job) for service engineers technicians apprentices and relevant non-technical audiences.

• Maintain and apply up-to-date HVAC technical knowledge across Carrier product ranges controls commissioning procedures refrigeration principles and fault-finding methodologies.

• Own the technical training curriculum and training calendar ensuring coverage of core HVAC competencies new product introductions and mandatory compliance requirements.

• Create and update training materials (slides workbooks practical exercises assessments and job aids) to reflect current standards product changes and field feedback.

• Deliver practical hands-on training including system commissioning diagnostics controls setup and safe working practices in workshop and site environments.

• Partner with Service Operations and Technical Support to identify capability gaps and translate them into targeted learning interventions.

• Implement competency frameworks and assessment processes (theory and practical) to validate skills and support authorisation/sign-off where required.

• Measure training effectiveness using attendance pass rates competency outcomes quality metrics and stakeholder feedback; drive continuous improvement actions.

• Maintain training records certifications and audit evidence in line with company policies and any regulatory or customer requirements.

• Support EH&S initiatives by embedding safe systems of work into technical training including risk awareness F-Gas considerations and electrical/mechanical safety.

• Coordinate training logistics including venues equipment training rigs materials and scheduling to minimise operational disruption.

• Work with Product Engineering and Quality teams to ensure technical content accuracy and alignment to Carrier Excellence standards.

• Provide coaching and technical mentoring to engineers and supervisors; support train-the-trainer activities where applicable.

• Contribute to customer training delivery where required helping improve first-time fix reliability and customer satisfaction.

• Manage the training budget and suppliers (external trainers accreditation bodies venues) and ensure best value for money.

• Stay current with industry standards and emerging HVAC technologies; incorporate relevant updates into training content.

• Support onboarding and role-based learning pathways for new starters including induction and technical ramp plans.

• Maintain and improve training governance (version control sign-off and review cycles) to ensure consistent delivery quality.

• Produce regular reports on training activity competency status and compliance completion for management review.

• Collaborate with operational leaders to plan training around workload peaks and critical customer commitments.

• Promote ethical behaviour and adherence to company policies within all training activities completing required compliance modules.

• Carry out any other reasonable tasks required to support the effective delivery of the training function.

Qualifications Experience & Knowledge

Essential

• Proven experience delivering technical training coaching or mentoring (classroom and practical environments).

• Strong HVAC technical knowledge including refrigeration principles controls commissioning and fault diagnosis.

• Minimum of three years experience in an HVAC technical role (service commissioning technical support or similar) with exposure to training delivery preferred.

• Ability to translate complex technical concepts into clear structured learning for different audiences.

• Experience creating training materials and assessments with good digital skills (e.g. PowerPoint LMS or training record systems).

• Strong understanding of EH&S expectations in field service environments and commitment to safe working practices.

• Excellent stakeholder management skills able to work effectively with operations product and customer-facing teams.

Desirable

• Formal training/learning qualification (e.g. CIPD L&D Level 3 Award in Education & Training or equivalent).

• Relevant HVACR qualifications (e.g. HNC/HND NVQ F-Gas certification) and/or OEM product training credentials.

• Experience delivering training within an OEM manufacturer or service organisation supporting complex HVAC equipment.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.

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