Campus Services Technology Specialist

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Closing Date:

05/22/2026

Type of Position:

IT SupportNo

Job Type:

RegularNo

Institution Name:

University of Arkansas Fayetteville

Founded in 1871 the University of Arkansas is a land grant institution classified by the Carnegie Foundation among the nations top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education research and outreach by providing transformational opportunities and skills fostering a welcoming climate and nurturing creativity discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nations strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health dental life and disability insurance tuition waivers for employees and their families 12 official holidays immediate leave accrual and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

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For general application assistance or if you have questions about a job posting please contact Human Resources at 479.575.5351.

Department:

Enterprise Service Management

Summary of Job Duties:

The Campus Services Technology Specialist hands-on desktop and field technology support for the University of Arkansas. This role operates within Parking and Transit as an employee of Information Technology Services (ITS) ensuring the reliability availability and security of end-user computing devices and specialized transportation technologies. The position focuses on desktop support in-vehicle technology supportincluding License Plate Recognition (LPR) camera systemsand administration and support of the T2 Flex parking management system.

This role serves as a technical resource and subject matter expert for Parking and Transit technologies supporting daily operations for parking enforcement transit staff and administrative users by enabling their work through dependable well-maintained technology. This role will also provide backup support for the University of Arkansas Police Department and will be subject to a fingerprint-based criminal background check.

Key Responsibilities
Desktop & End-User Support
Provide Tier 2 desktop support for Parking and Transit staff including troubleshooting hardware software peripherals and operating system issues on Windows and mobile computing devices.
Install configure image and maintain desktop and laptop computers using endpoint management tools.
Support standard business applications and parking-specific software used by Parking and Transit staff.
Troubleshoot network connectivity issues in coordination with central ITS teams.
Provide on-site in-field and remote technical support as needed.
Parking & Transit Systems Support
Support the T2 Flex parking management system including workstation configuration peripheral support (printers scanners handhelds) and coordination with vendors and functional stakeholders.
Assist with technology used for parking enforcement operations including mobile devices and field equipment.
Install configure and maintain technology deployed across parking facilities and transit operations.
LPR Camera & In-Vehicle Technology Support
Support License Plate Recognition (LPR) camera systems installed in Parking and Transit vehicles including basic hardware troubleshooting connectivity validation and coordination of repairs.
Assist with in-vehicle technology components such as onboard computers mounts cameras and associated peripherals.
Work with vendors and internal teams to support system uptime and data integrity for LPR solutions.
Documentation & Process Improvement
Create maintain and update technical documentation for Parking and Transit systems procedures and configurations.
Assist with technology lifecycle management including inventory tracking replacements and decommissioning.
Identify opportunities to improve reliability efficiency and supportability of Parking and Transit technologies.
Collaboration & Customer Service
Work closely with Parking and Transit leadership enforcement staff and transit personnel to understand operational needs and provide responsive customer-focused support.
Coordinate with other ITS teams to resolve incidents and implement service improvements.
Complete other duties as assigned.


Regular reliable and non-disruptive attendance is an essential job duty as is the ability to create and maintain collegial harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• Formal education equivalent of a bachelors degree in computer science computer applications information technology or a related field

• At least two years experience in computer or desktop support

OR

• Completion of technical training in computer science information technology or a related field acquired from a vocational military or industrial setting

• At least four years experience in computer or desktop support

Preferred Qualifications:

• Experience installing configuring and maintaining operating systems using Endpoint Management Software (e.g. KACE SCCM Intune or similar)

• Experience using strong troubleshooting skills for desktop hardware software and peripherals

• Working understanding of enterprise networking concepts

• Experience supporting specialized systems or field-deployed technology (e.g. mobile devices vehicle-mounted systems or camera systems)

• Experience with documenting processes and communicating technical information clearly to non-technical users

• Experience supporting parking transportation or enforcement-related systems

• Familiarity with the T2 Flex parking management system

• Experience supporting License Plate Recognition (LPR) camera systems or in-vehicle technologies

• Experience working in a higher education or public sector IT environment

Knowledge Skills & Abilities:

• In-Depth knowledge of Windows and Mac operating systems

• Strong customer cervice Skills

• Strong communication Skills

• Ability to analyze computer system problems or error and devise corrective measures

• Ability to read and interpret technical literature and documentation

Additional Information:

$56123Cover Letter/Letter of Application List of three Professional References (name email business title) ResumeProof of Veteran StatusCrystal Ellis Strategic Talent Acquisition Specialist

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:

Criminal Background Check Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract develop and retain high quality faculty staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual preference or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Manipulate items with fingers including keyboarding Talking

Frequent Physical Activity:

Grasping Hearing Sitting Walking

Occasional Physical Activity:

Lifting Reaching Standing Stooping

Benefits Eligible:

Yes