Social Media Analyst Award Winning Global Communications Agency

Why FleishmanHillard

We have been named PRWeeks Global Agency of the Year and Best Places to Work; a Standout Agency on Advertising Ages A-List; NAFEs Top 50 Companies for Executive Women for six years running; and among our firms award-winning work weve taken home 5 Lions in the past two years at the Cannes International Festival of Creativity.

We are committed to creating an inclusive and equitable working environment for everyone. As the only PR Agency awarded EYs National Equality Standard (twice!) all applicants will receive consideration for employment without regard to race religion ethnicity gender identity sexual orientation national origin disability or age. Do let us know if you need any adjustments made during the interview process.

The team

Within TRUE Global Intelligence (TGI) we are passionate about using research data and information to uncover insights that are critical to understanding people sectors the media businesses and markets. Our clients not only look to us to help provide them with business-critical answers for today but to use this knowledge to innovate and plan for the future.

Were a friendly hard-working and curious team of researchers and analysts from a wide range of backgrounds. We conceive and deliver both research measurement and evaluation strategies for clients and teams across the agency.

Our mission is to put intelligence at the heart of all that the agency delivers. We work across the agencys entire client portfolio providing research analytics and intelligence services focused on corporate reputation brand marketing patient awareness stakeholder engagement tech innovation B2B sales and product launches.

Role overview

This role is all about making sense of social and digital data to help clients understand whats actually happening with their audiences and content. Youll be pulling together insights from multiple projects cleaning data running analysis through various social intelligence tools and spotting trends that matter. The job involves building reports and presentations that tell a clear story with real recommendations clients can actually use then presenting those findings to stakeholders and eventually clients themselves. Youre managing multiple workstreams and making sure everythings consistent and accurate while also being proactive about flagging any issues around timelines budgets or data quality. Essentially youre the bridge between raw data and actionable insights helping teams understand audience behaviour platform opportunities and whats emerging in the cultural landscape that could impact their strategies.

Youll spend your time

• Analysing social and digital data to uncover content audience industry and cultural insights.
• Building clear client-ready reports and presentations with compelling narratives and actionable recommendations.
• Managing data collection cleaning and analysis across multiple projects and workstreams.
• Using a range of social intelligence and analytics tools to support reporting and measurement.
• Applying research and measurement methodologies to answer client business questions.
• Presenting findings and trends confidently to internal stakeholders and eventually clients.
• Identifying emerging platform trends audience behaviours and opportunities relevant to client challenges.
• Ensuring analytical quality accuracy and consistency across deliverables
• Flagging timeline budget or data quality risks proactively

About you

• Experience in social marketing analytics digital analytics or communications measurement
• Experience working with B2B clients is ideal but not essential.
• Excellent business writing and reporting skills with the ability to turn data into clear strategic narratives.
• Hands-on experience with Sprinklr Analytics (Marketing and Social modules essential).
• Experience working with earned and owned social measurement frameworks.

Technical & Analytical Skills

• Experience using social listeningaudienceand measurement platforms such asTalkwalkerBrandwatchNewsWhip TubularAudienseStatSocialor Tagger(Sprout Social).
• Strong understanding of social media platforms including LinkedIn Instagram TikTok YouTube and Facebook including platform analytics algorithms and content performance metrics.
• Experience writing Boolean queries and extracting social digital or media data.
• Proficiency in Excel PowerPoint Google Sheets and Google Slides.
• Familiarity with LLMs and AI tools such as ChatGPT Claude or Gemini.

If this sounds like you wed love to hear from you!

What we offer you:

• A warm and friendly team with a fantastic portfolio of global and UK clients
• A truly global network the opportunity to be part of multi-market campaigns regularly working with colleagues across the globe.
• Global mobility a programme of short-term or permanent exchange opportunities particularly in EMEA or the US.
• A strengths-based L&D framework with an in-house coach and development opportunities for career defining work.
• Flexibility. Weve fully embraced hybrid and flexible working. We have a great office and human contact remains an important element of our culture
• Work-life balance we all work hard but having a life outside work matters to all of us and we support each other to achieve it.
• Culture Club from office manicures nutritionists inhouse massage and acupressure sessions to Yoga on the roof terrace quizzes boot camps exhibits and summer and Christmas get-togethers.
• Opportunities to join our Employee Resource Groups (global and local) the Shadow Board or DE&I Steering committee.
• A Career Guardian Scheme for underrepresented talent and mentorship opportunities
• Pro-bono comms volunteer opportunities and personal charity matching
• 25 days of holiday plus a day off on your birthday (or that of your child) plus all days between Christmas and New Year and a buy-back scheme for those who want more.
• 6-12 week sabbaticals!
• BUPA medical cover including 24/7 virtual GP funded eye tests fertility and menopause support.
• Permanent Health Insurance
• Employee Assistance Programme (EAP)
• Generous Pension contributions personal finance clinics and Life Assurance
• Discounted gym membership and FHeel Well reimbursement
• Cycle2Work scheme and season ticket loans
• Generous parental leave and emergency childcare provision
• Passion Project Grants funding for your passions outside of work
• Retail dinner or spa vouchers for key milestones
• Omnicom employee discounts across a variety of high-street retail travel and entertainment venue

We will always treat your data in the strictest confidence. For further information our Data & Privacy policy is located on our website.

We treat your data in the strictest confidence. For further information our Data & Privacy policy is located on our website.

Apologies in advance but due to the high volume of applications we receive we are unable to respond to every application individually.

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