Expert, Quality

Responsibilities

• Improve hiring quality by monitoring recruitment funnels evaluating candidate quality and identifying gaps in sourcing and screening processes.
• Own and manage rider quality performance by ensuring high standards in hiring onboarding and operational readiness.
• Drive lead conversion performance by optimizing follow-ups recruiter coordination and applicant engagement throughout the hiring journey.
• Monitor and improve new rider retention by analyzing early lifecycle performance onboarding effectiveness and operational engagement.
• Track and optimize cost per hire (CPH) while ensuring recruitment targets are achieved efficiently and within budget.
• Develop and maintain KPI dashboards and operational reports related to hiring quality retention conversion rates productivity and rider performance.
• Analyze operational and recruitment data to identify trends inefficiencies and improvement opportunities.
• Collaborate closely with recruitment operations and hub teams to improve rider quality.
• Ensure process compliance and maintain data accuracy across recruitment and operational systems.
• Support process improvement initiatives focused on operational efficiency hiring effectiveness and rider experience.
• Coordinate with stakeholders to ensure smooth execution of hiring campaigns onboarding activities and retention initiatives.

Qualifications :

• Bachelors degree in Business Administration Operations Management Supply Chain Human Resources Analytics or a related field.
• 2 years of experience in operations recruitment analytics rider operations quality management or workforce management.
• Experience in logistics mobility delivery or gig-economy operations is preferred.

Additional Information :

• Strong understanding of hiring funnels lead management conversion tracking and rider quality metrics.
• Experience in KPI reporting operational analysis and performance monitoring.
• Proficiency in Microsoft Excel Google Sheets or data reporting tools for analysis and dashboard management.
• Strong analytical and problem-solving skills with the ability to identify operational gaps and recommend actionable solutions.
• Ability to manage multiple stakeholders and coordinate effectively across recruitment and operations teams.
• Good communication and presentation skills.
• Experience in retention analysis workforce planning and operational performance management is preferred.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Proactive mindset with strong ownership and execution capabilities.

Remote Work :

No

Employment Type :

Full-time