Workforce Analyst, Amazon Autos

The Amazon Autos Support Operations & Program team is looking for a Workforce Analyst to help deliver world-class service. Amazon Autos is improving the car-buying experience by allowing customers to search for vehicles in their local area across multiple brands with no-haggle pricing and lending. The Amazon Autos Support Operations & Programs team makes the customer experience delightful by solving complex technical problems with ingenuity and simplicity always seeking automation. Were making history and have only just begun.

In this role you will leverage your analytical mindset and workforce management experience to create actionable and data driven action plans to local and global stakeholders to support the business. You will collaborate with internal stakeholders who have various needs and find the right balance between structure/consistency and autonomy/flexibility that propels all teams within the organization to deliver for the customer.

The successful candidate will possess:
Proven ability to optimize manpower and drive operational efficiency.
Excellent problem-solving skills with the ability to handle both immediate real-time interventions and defect root cause elimination
Superior attention to detail and ability to prioritize in a fast-paced environment.
Innovative mindset with a passion for continuous learning.
Strong analytical and critical thinking skills.
Customer-centric approach aligned with Amazons values.


Key job responsibilities
What Youll Do:
Create and manage an Amazon Connect instance specific for Amazon Autos.
Create and accurately maintain shift schedules ensuring that shifts are optimally planned to meet the short term forecast requirements and SLs (Service Levels)
Monitor actual staffing levels against plan and taking the relevant corrective actions as required like OT (Over Time) calls Cross skill support shrinkage shift changes to improve service levels
Deliver weekly assessment of the site performance (inputs) with call-outs on misses to drive adherence to plan
Be an active participant in capacity planning initiatives aligning resources with expected volumes to meet service standards.
Provide real-time support and make data-driven decisions to maximize resource efficiency.
Analyze global site performance and determine actions for optimal production non-production activities and occupancy targets.
Develop and maintain reporting initiatives to drive continuous improvement across regions.
Partner with Capacity Planning Operations and cross-functional teams to design and implement service protection and staffing coverage strategies.
Engage in high-impact projects affecting headcount and cost variables.


A day in the life
A Workforce Analyst at Amazon experiences diverse daily activities. These include:
Reviewing performance metrics
Monitoring service levels analyzing trends mentoring team members and contributing to innovative projects.
Prepare workforce reviews for WBR/MBR etc.

The role demands a mix of analytical skills strategic thinking real-time problem-solving and cross-functional collaboration. Its a dynamic position at the core of operations focused on continuous improvement and innovation to ensure smooth functioning and enhanced customer experience.


About the team
We are a newly formed team with a vision to create innovative discovery and shopping experiences on Amazon providing customers better convenience and more selection. Were collaborating with other experienced teams at Amazon to define the future of how customers research and shop for products in the complex automotive space. This role is part of the Amazon Autos team.

- 3 years of Excel (including VBA pivot tables array functions power pivots etc.) and data visualization tools such as Tableau experience
- 3 years of business or financial analysis experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL
- Experience making business recommendations and influencing stakeholders

- Bachelors degree in finance accounting business economics engineering analytics mathematics statistics or a related technical or quantitative field
- Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
- Certification in Workforce Management (e.g. CWPP - Certified Workforce Planning Professional)
- Experience with workforce management software (e.g. Aspect NICE IEX Verint)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA SEATTLE - 82700.00 - 130100.00 USD annually