Assistant Front Office Manager

Marriott Hotels Resorts

Job Location:

Hamamatsu - Japan

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee HMI Hotel Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Job Summary

Responsible for managing all Rooms Division operations including Front Office Housekeeping M Club and Fitness. Drives guest satisfaction operational excellence financial performance and brand compliance across all areas under responsibility.

Education and Experience

- Degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 5 years of experience with international hospitality brands

- Business Level proficiency required in Japanese language

Key Responsibilities

Leading Rooms Division Operations and Team Performance

Create and maintain an environment that emphasizes teamwork motivation and service excellence

Ensure team members understand guest expectations and deliver consistent service

Support team capability building and ensure readiness to meet operational demands

Lead by example demonstrating professionalism energy and commitment to service

Oversee execution of operations across Front Office Housekeeping M Club and Fitness

Ensure effective coordination between departments to support seamless operations

Monitor operational performance and implement improvements as required

Managing Brand Standards and Guest Experience

Ensure full compliance with Marriott brand standards across Front Office Housekeeping M Club and Fitness

Ensure consistent delivery of brand service standards across all guest touchpoints

Monitor and drive performance of Guest Satisfaction Index (GuestVoice) and implement action plans to improve scores

Analyze guest feedback service gaps and operational issues to enhance overall guest experience

Maintain strong presence in guest areas and engage proactively with guests

Handle escalated guest concerns and ensure timely and effective resolution

Drive continuous improvement initiatives based on guest feedback and service performance

Managing Financial Performance and Departmental KPIs

Take ownership of financial performance across all Rooms Division departments

Monitor departmental KPIs including revenue performance cost control and productivity

Review budget versus actual performance and identify areas of variance

Develop and implement corrective actions to achieve financial targets

Work closely with department heads to align with hotel financial goals and performance expectations

Conducting Human Resource Activities

Support recruitment selection and onboarding of Rooms Division team members

Provide coaching feedback and development support to department heads and staff

Ensure effective training and development programs are implemented

Monitor employee satisfaction and address concerns through open communication

Ensure fair and consistent application of policies and disciplinary procedures

Promote employee engagement and a positive working environment

Ensuring Compliance with Policies and Procedures

Ensure adherence to Marriott policies SOPs and operational procedures

Support audits quality assurance processes and compliance requirements

Maintain safety security and confidentiality standards

Ensure all Rooms Division operations meet legal and regulatory requirements

Additional Responsibilities

Duties and responsibilities are not limited to the above scope and may extend based on business requirements requiring to perform other reasonable duties as assigned by management.

This company is an equal opportunity employer.

frnch1

Required Experience:

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee HMI Hotel Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices i...

Description

Job Summary

Education and Experience

- Degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 5 years of experience with international hospitality brands

- Business Level proficiency required in Japanese language

Key Responsibilities

Leading Rooms Division Operations and Team Performance

Create and maintain an environment that emphasizes teamwork motivation and service excellence

Ensure team members understand guest expectations and deliver consistent service

Support team capability building and ensure readiness to meet operational demands

Lead by example demonstrating professionalism energy and commitment to service

Oversee execution of operations across Front Office Housekeeping M Club and Fitness

Ensure effective coordination between departments to support seamless operations

Monitor operational performance and implement improvements as required

Managing Brand Standards and Guest Experience

Ensure full compliance with Marriott brand standards across Front Office Housekeeping M Club and Fitness

Ensure consistent delivery of brand service standards across all guest touchpoints

Monitor and drive performance of Guest Satisfaction Index (GuestVoice) and implement action plans to improve scores

Analyze guest feedback service gaps and operational issues to enhance overall guest experience

Maintain strong presence in guest areas and engage proactively with guests

Handle escalated guest concerns and ensure timely and effective resolution

Drive continuous improvement initiatives based on guest feedback and service performance

Managing Financial Performance and Departmental KPIs

Take ownership of financial performance across all Rooms Division departments

Monitor departmental KPIs including revenue performance cost control and productivity

Review budget versus actual performance and identify areas of variance

Develop and implement corrective actions to achieve financial targets

Work closely with department heads to align with hotel financial goals and performance expectations

Conducting Human Resource Activities

Support recruitment selection and onboarding of Rooms Division team members

Provide coaching feedback and development support to department heads and staff

Ensure effective training and development programs are implemented

Monitor employee satisfaction and address concerns through open communication

Ensure fair and consistent application of policies and disciplinary procedures

Promote employee engagement and a positive working environment

Ensuring Compliance with Policies and Procedures

Ensure adherence to Marriott policies SOPs and operational procedures

Support audits quality assurance processes and compliance requirements

Maintain safety security and confidentiality standards

Ensure all Rooms Division operations meet legal and regulatory requirements

Additional Responsibilities

Duties and responsibilities are not limited to the above scope and may extend based on business requirements requiring to perform other reasonable duties as assigned by management.

This company is an equal opportunity employer.

frnch1

Required Experience:

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About Company

Marriott Hotels Resorts

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more

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