Term Support Response Worker All Facilities

Shelter Nova Scotia

Job Location:

Halifax - Canada

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

New employment opportunity available

Job Ad: Full Time Term Support Response Worker All Facilities

Start Date: ASAP Term Position ending March 31 2027.

At Shelter Nova Scotia we provide places to stay and services to promote stability for marginalized individuals. You will contribute to a community without judgement with spaces and places for people to belong.

About the Facilities

Metro Turning Point is a 30 bed emergency shelter serving individuals who identify as male or gender diverse who are experiencing homelessness.

Barry House is a 17-bed emergency shelter serving individuals who identify as female or are gender diverse who are experiencing homelessness.

Nehiley House is a community residential facility for residents who identify as female or are gender diverse. We have room for 8 people every night and we can accommodate women and their children through our Mother/Child program.

Sir Sandford Fleming House is a community residential facility for residents who identify as male or are gender diverse. We have room for 20 people every night.

Herring Cove Apartments is a supported living environment for individuals who identify as male or are gender diverse have alcohol use disorder and have a history of homelessness. We provide supported affordable housing to up to 12 people in the form of shared apartments enabling our tenants to create a sense of community.

The Rebuilding is a supported apartment complex for 19 individuals who identify as male or are gender diverse. It offers individual housing for tenants referred from the community by name list who have barriers to maintaining stable housing and require support services. Employees are available to support tenants on a 24/7 basis and are on-site daily.

The Hub supports people who are experiencing homelessness through a connection to Coordinated Access System (CAS) support with housing applications and provides food clothing shower and laundry access (laundry and shower are intended for those who sleep outside). It also serves as a space to build connection and belonging among those who are housed but experiencing isolation and loneliness. The Hub also administers a modest fund to disperse to people in need of non-recurring prevention and diversion funds (funded via Department of Opportunities and Social Development).

Requirements

Successful candidate must have post-secondary experience

Successfully obtain Child Abuse Registry Check Criminal Record Check and Government of Canada Personnel Screening

Must have Standard First Aid/CPR Level C or be willing to acquire within the first 6 months of employment.

A valid drivers license own vehicle and insurance and a current drivers abstract that is satisfactory.

Hours of Work

72 to 96 hours per biweekly pay period on a scheduled rotation of 12 hour shifts including days nights and of 84 hours biweekly. This is an awake position staff are required to stay awake alert and vigilant at all times while on duty.

Deadline to apply: Monday May 25th at 8:00am.

Salary

$25.79 per hour

Benefits

2 weeks vacation (84 hours)

8 paid personal days (96 hours)

Employee Assistance Program (EAP)

Upon completion of probation

2% RRSP Match

Health & Dental

Shelter Nova Scotia is committed to building a diverse and inclusive community without judgement. We value people for who they are the uniqueness they bring and the opportunities to learn from our differences. We welcome applications from members of diverse communities.

Job Description: Support Response Worker (SRW)

Shelter Nova Scotia located in Halifax is a not for profit charitable organization governed by a volunteer board of professionals and operated by skilled employees. We believe in a community where everyone has a safe and affordable home.

Summary: Reporting to the House Manager the Support Response Worker (SRW) will be responsible for providing coverage for vacant shifts within their assigned sector during their rotation of will be the responsibility of the SRW to monitor the live schedule to see where their scheduled shift will be there is no need for coverage in your assigned sector it is the expectation that you could provide support in other sectors when not assigned to a coverage shift the SRW will report to their regular facility to provide additional support.

The Support Response Worker is responsible for the operation of the facilities standards while on duty per the Operational Policies and Procedures the Human Resources Manual as well as applicable a commitment to ethical behavior that promotes quality client service and professional interactions with colleagues clients and community partners means you will be a good representative of Shelter Nova Scotia at all times while ensuring that Shelter Nova Scotias mission vision and values are understood and modeled.

Responsibilities

Client Service Delivery

Ability to remain awake alert and vigilant at all times while on duty

Advocate for individuals experiencing homelessness or at risk of homelessness and refer to community programs as appropriate

Knowledge of the structure and organization of the Department of Opportunities and Social Development and applicable legislation and policies (Employment Support and Income assistance) (Shelter Housing)

Knowledge of the structure and organization of the Correctional Service of Canada and the applicable legislation (Criminal Code of Canada Corrections and Conditional Release Act (CCRA) Corrections and Conditional Release Regulations (CCRR) and the Parole Board of Canada (PBC) (Corrections)

Develops maintains and strengthens relationships with clients stakeholders and community partners to achieve goals and influence outcomes

Follow the Statement of Work (Corrections)

Be knowledgeable about the impact of poverty and homelessness (Shelter Housing)

Actively participate in parole supervision as necessary (Corrections)

Perform First Aid and/or CPR when required

Maintains client privacy and confidentiality within each facility

Addresses and resolves conflicts or sensitive situations in a positive and open manner per established policies and procedures

Engage regularly and respectfully with clients and respond to queries and requests in a timely respectful manner

Participate in meal preparation presentation and clean up

Assist clients with self-administration of medications if required

Monitor clients as outlined by the rules and regulations of the Shelter Nova Scotia Correctional Services of Canada the National Parole Board (Corrections)

Supervise parolees and support the reporting and program requirements of each offender by liaising with the parole officer as needed (Corrections)

Establish and/or maintain Chain-of Custody of evidence (Corrections)

Understand the dynamics of an offenders behavior and assess their needs and risk (Corrections)

Upon direction from the House Manager inventory and secure the personal effects of tenants in the event a tenant is evicted or abandons their unit (Housing)

Facility Operation

Receive and direct proper storage of deliveries and donations in a timely manner

Review shift checklists and ensure assigned tasks are completed

Maintain the daily operation of the facility including building security by completing regular facility checks

Monitor activity of visitors (Housing) contractors coming in and out of the facilities

Utilize the facility camera system to assist with the daily operation of the facility; activate and deactivate the alarm as required

Participate in room searches and inspections when required (Corrections)

Exterior grounds maintenance: complete tasks assigned to you that contribute to a clean environment and report any required repairs as recognized

Interior facility maintenance: Daily cleaning and minor maintaining of facility and units (Housing) bedding setup laundry garbage removal and recycling

Ensure that the office and common areas are tidy and free from clutter and food is safely stored or discarded prior to the end of each shift

Action Planning

Demonstrates appropriate interviewing active listening and supportive skills with a thorough knowledge of community resources

Conduct intakes assessments and interviews

Engage with clients to co-construct and provide ongoing assessment of housing plans and assist clients in establishing goals by identifying resources available and any other services appropriate to the clients needs (Shelter)

Admin

Accurately and professionally document notes relating to client interactions and keep other team members up to date on clients in a timely manner

Maintain accurate and up to date HIFIS database according to guidelines provided (Shelter Housing)

Maintain an accurate filing system

Complete detailed shift briefings (to include updates on all clients and facility activities) as required

Assist with development of resource material for clients

Demonstrate fiscal responsibility and awareness when handling bus tickets gift cards and petty cash

Complete file preparation as necessary

Complete travel permits (Corrections)

Occupational Health and Safety

Be knowledgeable of the Nova Scotia OH&S Act and regulations and abide by same

Comply with the employee responsibilities as outlined in the OH&S policies cooperating with occupational health and safety initiatives

Responsible for following safe work procedures; using personal protective and safety equipment as required

Reporting any illness or injury immediately to their manager; reporting unsafe acts and unsafe conditions

Other

Employees are expected to maintain professionalism at all times including refraining from gossip or discussion about coworkers or operations at other facilities

Support volunteer and student placements by modeling professional behavior

Support new employee orientation and training by assisting with training and knowledge transfer

Perform other related duties as assigned or deemed necessary by the House Manager or Sector Director

Attend program team meetings as required

Working Conditions

Perform the On Call function as required

Continuous operation (24 hours per day 7 days per week) requires employees to regularly work rotating 12 hour shifts that include days nights and weekends

Hazards

Exposure to hazardous material (e.g. body fluids) sharps (e.g. needles) chemicals and noxious agents (e.g. infectious material)

Hazards associated with working in physical contact with clients with possible exposure to body fluids infections and communicable diseases

Clients may exhibit unpredictable or volatile behaviors due to mental health and addictions issues (diagnosed or undiagnosed)

Mental Visual and Physical Demand

Working with clients often leads to ambiguous situations that are stressful for the employees management and clients. Issues encountered are not easily unraveled and solutions are at times difficult to address and achieve

High stress environment requiring sensitivity and confidentiality and significant degree of visual and mental acuity

Challenging fast paced and constantly changing environment with multiple interruptions and competing demands

Technical Competencies

Completed or in progress degree in Social Sciences Social Work Human Services or a Diploma from a recognized educational institution with relevant experience such as human services social services healthcare or a combination of education and experience is required

Certification in the following or the ability to obtain: Standard First Aid/CPR Level C; Non-Violent Crisis Intervention; Applied Suicide Intervention Skills Training (ASIST); Workplace Hazardous Materials Information System (WHMIS); Safe Food Handlers certification

Successfully obtain Child Abuse Registry Check Criminal Record Check and Government of Canada Personnel Screening

Proficiency in Microsoft Applications including: Word Excel Outlook

Experience with interviewing counseling and intervention techniques is considered an asset

Knowledge of mental health and addictions considered an asset

A valid drivers license own vehicle and insurance and a current drivers abstract that is satisfactory.

Hours of Work

72 to 96 hours per biweekly pay period on a scheduled rotation of 12 hour shifts including days nights and of 84 hours biweekly.

Salary

$25.79 per hour

Benefits & Vacation

Available as per Shelter Nova Scotia Policy

New employment opportunity availableJob Ad: Full Time Term Support Response Worker All Facilities Start Date: ASAP Term Position ending March 31 2027.At Shelter Nova Scotia we provide places to stay and services to promote stability for marginalized individuals. You will contribute to a community ...