Knowledge Management Specialist

The Knowledge Management Specialistleveragesstrong clinical knowledge and productexpertiseto bridge the gap between core development and regional teams via documentation collateralandengagement. This role ensures product adoption by translating complex product features into meaningful guidance andassistingwith the feedback loop to the core product team. The ideal candidate is a problem solver withstrong communicationand instructional skills.

Responsibilities

• Develop andmaintainhigh-quality EHR product collateral for stakeholders including sales implementation support training teams and customers.
• Simplify complex product features into clear documentation videosdiagramsandother collateral.
• Collaborate with agile teams on design usability and workflow mapping to improve product experience.
• Provide guidance on system capabilities configuration options and best practices.
• Ensure accuracy and consistency of collateral by reviewing product updates and specifications.
• Create and deliver multimedia content for new releases and feature enhancements.
• Partner with regional teams to integrate best practices into training programs.

Qualifications

• Practical operational experience in healthcare organizations (quality safety care management care coordinationPASanalytics etc.)
• Background in EMR implementation training or product support.
• Strong understanding of healthcare workflows.
• Excellent communication skills with the ability to simplify complex concepts.
• Strong attention to detail organizational skills and ability to workbothindependentlyand collaboratively.
• Experience working in agile development environments.
• Proficiencywith documentation and multimedia tools ( Camtasia).

Education

• Bachelors degree in Healthcare Administration Clinical Informatics Health IT Communications or a related field preferred.
• 3 years of experince
• Additionalcertifications in EMR systems or healthcare IT documentation are a plus.

We are an equal-opportunity employer and do not discriminate because of race color religion sex national origin ancestry marital status veteran status age disability sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

About InterSystems

InterSystems a creative data technology provider delivers a unified foundation for next-generation applications for healthcare finance manufacturing and supply chain customers in more than 80 countries. Our data platforms solve interoperability speed and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978 InterSystems is committed to excellence through its 247 support for customers and partners around the world. Privately held and headquartered in Boston Massachusetts InterSystems has 38 offices in 28 countries worldwide. For more information please visit.