Specialist, Field IT Support

Build your best future with the Johnson Controls team

As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience focused on supporting their physical financial and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary
• Paid vacation holidays and sick time
• Comprehensive benefits package
• On-the-job and cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do:

As a Field IT Support professional you will provide a wide range of IT services to support day-to-day operations and ensure a seamless technology experience for employees. This role is responsible for delivering end-to-end support across hardware software connectivity and service requests while also contributing to Enterprise and Business Unit (BU) initiatives.

You will play a critical role in maintaining IT performance and reliability at the site level supporting both onsite users and satellite locations. This position requires strong problem-solving skills a customer-focused mindset and the ability to manage multiple priorities in a dynamic environment.

How you will do it:

• Install configure and support hardware including PCs tablets mobile devices printers and specialized equipment
• Provide software installation configuration and troubleshooting support
• Perform endpoint vulnerability remediation in alignment with security standards
• Support Enterprise and BU project initiatives (planned and unplanned)
• Deliver walk-up (Tech Hut) IT support services
• Manage PC lifecycle activities including provisioning refresh disposal and asset management
• Provide local infrastructure support (servers network equipment VOIP systems)
• Deliver Smart Hands support and coordinate with third-party vendors and internal IT teams
• Assist in deploying mobile devices at the local level
• Support IT procurement processes for hardware and services
• Manage user access permissions including network share access
• Ensure local IT security compliance including communications room maintenance and access control
• Support IT audits and compliance activities
• Provide IT support for satellite offices including travel when required
• Coordinate and manage site or regional IT vendors

Service Delivery Expectations:

• Deliver IT services in accordance with defined Service Level Targets (SLTs) using Johnson Controls service management tools
• Maintain proactive communication with customers and stakeholders
• Demonstrate strong ownership of issues through resolution
• Provide a high level of customer service with a user-first mindset

What we look for:

Required:

• Experience supporting hardware software and end-user IT services
• Strong troubleshooting and problem-solving skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong communication and customer service skills
• Experience working with IT service management tools and processes
• Willingness to travel locally or regionally as needed
• Candidates must be eligible to work in Canada without sponsorship now or in the future

Preferred:

• Experience supporting enterprise environments and infrastructure
• Familiarity with IT security and compliance practices
• Experience with vendor coordination and project support
• Previous experience providing onsite or field IT support
• HIRING SALARY RANGE: CAD(Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity location and alignment with market data.) The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range we encourage you to apply. To support an efficient and fair hiring process we may use technology assisted tools including artificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. This position includes a competitive benefits package. For details please visit the About Us tab on the Johnson Controls Careers site at Controls Canadian subsidiaries are committed to providing reasonable accommodation to applicants candidates and employees with disabilities in accordance with applicable human rights legislation and in Ontario in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). When requested accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls applicable AODA policies are available on our website at for your reference and can be made available in accessible formats upon request.