Full Stack Engineer, Paid Support Experience

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

The Paid Support Experience team helps businesses using Stripe succeed by providing high-quality contextual and timely premium support options. Our Dublin-based team is a startup within Stripe building a greenfield product offering both automated AI-driven support and improved access to technical experts across addition to building directly for Stripes merchants we are responsible for building robust internal tooling that empowers Stripe employees in support roles to deliver the best possible experience for our customers.

What youll do

As an early hire on the Paid Support Experience team your role more closely resembles that of a founding engineer at a startup within Stripe. Youll collaborate with peer teams and cross-functional partners to shape our product vision build robust systems from scratch and work directly with our early adopters to onboard them onto our products and gather feedback.

Responsibilities

• Drive projects from problem statement to implementation taking ownership over everything from business impact to operational excellence
• Build high-quality full-stack product experiences demonstrating deep care for users needs and serving as a steward of crafting great experiences
• Develop APIs and services that integrate with Stripes existing product ecosystem
• Partner with teams across Stripe to leverage existing products systems and infrastructure
• Experiment with and leverage AI to build new products and improve existing workflows

Who you are

Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

• 2-12 years of industry software engineering experience (does not include internships nor includes co-ops)
• Capable of navigating new codebases languages and technologies to ship products
• Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains
• Comfort experimenting in a new product space and pivoting based on customer needs
• Superb communication skills working with technical and non-technical stakeholders
• User empathy and a customer-centric approach to problem solving and product development

Preferred qualifications

• Experience with full-stack development particularly using the React framework and Ruby
• Track record of building new products from scratch
• Demonstrated technical leadership on ambiguous impactful projects
• Desire to learn and grow continuously as an engineer and ship impactful work