Call for Candidates for an Elected Director on the CAO Board

Overview

The Condominium Authority of Ontario (CAO) is looking for qualified candidates to fill an upcoming vacancy for an Elected Director on its Board of Directors. Directors are elected at the Annual Meeting of the members (the AGM) planned for September 15th 2026 and must have the ability to serve for a three-year term.

The CAOs mission is to engage and empower Ontarios condominium communities with information education and dispute resolution. Collectively Board members should:

• be positively oriented towards proactive consumer protection initiatives;
• provide strong participation that strives for excellence and supports consensus-building;
• be strategic thinkers who take a governance-focused approach to Board responsibilities; and
• demonstrate proactive support of the CAOs statutory mandate mission vision and values

The CAOs nomination and election process is overseen by the Boards Nominating Committee. It is important for the Board to have diverse backgrounds from both within and outside the condominium sector. The committee uses the competency framework in its governing documents (administrative agreement and by-law) and assesses the skills gap knowledge and experience of the current directors. Based on the upcoming vacancy the nominating committee is inviting applications for candidates who meet most of the competency criteria and possess specific skills listed below:

• Communications and marketing (specify designations CMP APR other if any)
• AI and digital / IT capability
• Condominium sector expertise (e.g. reserve funds building science / engineering familiarity with innovative approaches to operations and organizational design that can facilitate efficiencies)

Directors operate on a part-time basis and are expected to participate in Board and committee meetings in person or via other electronic means including video-conference.

Applications should include a covering letter addressing the competency criteria with emphasis on describing the specific skills noted above and a CV. The deadline for receipt of applications is Monday June 15th 2026 @ 11:59PM.

We thank you for your interest in seeking a nomination to our Board of Directors. Please note that candidates who make the short list will be expected to attend a formal interview with the Nominating Committee during the week of July 6-10 2026 and be prepared to provide 2 references upon request. A security check will be conducted on the selected candidate.

If this is something you would like to be part of please submit your resume with a cover letter by clicking the Apply button.

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HISTORY AND BACKGROUND

Designated under theCondominium Act 1998 the CAO was launched in September 2017 as a delegated administrative authority to administer provisions of the Act and its regulations as delegated by the Ontario government.

The CAO supports consumer protection by providing services and resources for condominium communities across Ontario. It is funded through assessment fees that are collected from owners by Condominium Corporations and remitted to the CAO along with user fees charged by the Condominium Authority Tribunal.

The CAO is a not-for-profit corporation governed by an independent Board of Directors that operates under an administrative agreement with the Minister of Public and Business Service Delivery and Procurement (MPBSDP).

The CAOs mandated services were established to achieve the vision for informed and engaged condominium communities across Ontario. The road to achieving this vision has been paved by providing value through a digital service model that is accessible and cost-effective including:

• Easy-to-use information for condominium communities available 24/7
• Resources tools and guided steps to resolve common issues collaboratively before they escalate into disputes.
• Dispute resolution services through the Condominium Authority Tribunal Canadas first fully online tribunal.
• Easy-to-navigate condominium returns and notice of change systems to help condominium corporations fulfil their legal duties and to remain transparent.
• A searchable Public Registry containing information on every condominium corporation in Ontario.
• Mandatory education and training for condominium directors to help them understand their oversight and legal obligations.
• A mandatory condo buyers guide to help Ontarios residential condominium buyers navigate the process of purchasing and owning their new condominiums.
• Condominium forms that are to be used by owners and condominium corporations under the Act.

BOARD OF DIRECTORS

The CAO is governed by an independent part-time Board of Directors and is comprised of three ministerial-appointed directors and four Elected Directors. The Board is accountable for the CAOs performance toMPBSDP through the Board Chair.

The Board of Directors provides oversight that ensures the CAO fulfils its legislative and regulatory obligations and assists in setting the organizations strategic direction.

The Board has established the following complement of Committees:

• Audit & Risk Management Committee
• Cybersecurity and IT Committee
• Governance & HR Committee
• Outreach Engagement and Education Committee
• Dispute Resolution Services Committee

The Board follows a skills-based board governance model and Elected Directors positions are filled through a call for candidates and nomination process. Applicants will be evaluated and recommended for election based on their skills and experience against the competency criteria found in Schedule D to the administrative agreement to ensure a diversified Board. Care is taken to ensure representation from a diverse range of backgrounds expertise and perspectives including from different regions of the province.

REQUIRED SKILLS AND EXPERIENCE

The current Board brings a collective mix of skills and experience in areas including technology expertise tribunal operations condominium sector governance and fiscal management. For this vacancy the Board is looking for a candidate who can provide complementary knowledge and experience in particular industry professionals in (a) in marketing/communications (b) AI and broader digital / IT expertise and (c) with condominium sector expertise (e.g. reserve funds building science/engineering brokering innovative approaches to operations and organizational design that can facilitate efficiencies).

In addition the new Director should possess a range of skills and experience that support the existing Boards strategic value to the CAO. Qualifications and competency criteria from Schedule D are listed below.

1) Basic Prerequisites

Each Board member shall be an individual who:

• is no less than 18 years of age;
• has the power under law to contract;
• has not been found by a court in Canada or elsewhere to be mentally incompetent and
• does not have the status of Bankrupt.

2) Collective Board Skills and Experience

It is important for the Board to have diverse backgrounds from both within and outside the condominium sector. Collectively Board members should:

• be positively oriented towards proactive consumer protection initiatives;
• provide strong participation that strives for excellence and supports consensus-building;
• be strategic thinkers who take a governance-focused approach to Board responsibilities; and
• demonstrate proactive support of the CAOs statutory mandate mission vision and values

3) Individual Knowledge and Experience

Strengths and gaps in the existing Board will be considered when recruiting new Board members in order to complement the existing members knowledge and experience. Our goal is to address the following across the full Board as much as possible:

• Governance: Experience overseeing and directing a corporation by supervising building consensus and contributing to executive management.
• Financial Oversight and Planning: Experience or knowledge regarding audit finances investment or asset portfolio expertise accounting risk management and compliance requirements particularly in an oversight or supervisory capacity.
• Information Technology: Experience with the planning procurement and management of IT data collection/ analysis/use and systems related thereto including experience in supervision accountability and oversight.
• Risk Management: Experience or knowledge of the process of assessing risk and acting in such a manner or prescribing policies and procedures so as to avoid or minimize loss associated with such risk.
• Legal: Experience or knowledge in interpreting and applying legislation regulations and compliance requirements or the legal requirements to develop and operate a not-for- profit or business corporation.
• Developing & Operating Business: Experience being in a leadership position during the start-up and steady-state phases of a new business or not-for profit corporation. Public sector experience is an asset.
• Strategic Planning: Experience with strategic business planning including organizational development human resources design and effectiveness.
• Not-for-Profit Experience: Experience being in a leadership position within a not-for- profit corporation or having knowledge of the requirements for a not-for-profit.
• Government Experience: Knowledge and experience of working within or with provincial or other levels of government to facilitate the liaising reporting and relationship-building necessary to establish a sound footing for ongoing government oversight and accountability Administrative authority-specific experience is an asset.
• Alternative Dispute Resolution (ADR): Experience or knowledge of ADR theory and
• Administrative Justice: Experience with administrative law adjudicative bodies natural justice concepts and best practices.
• Condo Sector Knowledge: Experience or knowledge of the condominium sector in Ontario including an understanding of the governance model for condominiums.
• Teaching Training and Public Education: Experience or knowledge of the development execution and review of education or training programs or public education and awareness initiatives.
• Marketing/Communications: Experience as a communications professional with knowledge of best practices in developing public facing material for education branding and communication. Social media knowledge or experience an asset.
• Innovation/Design/Collaboration: Familiarity with brokering innovative partnerships or approaches to operations and organizational design that can facilitate efficiencies cost sharing and ultimately customer service.
• Diversity Inclusion and Accessibility: Experience in or knowledge of championing diversity inclusion and accessibility in governmental not-for-profit or private sector

Required Experience:

Director