HRO Team Lead – MandarinEnglish

Velenosi&Meredith

Job Location:

George Town - Malaysia

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Overview

We are looking for an experienced Team Lead to manage and support a team within an HRO/BPO environment. This role is ideal for candidates with leadership experience who are passionate about operations management team coaching and delivering excellent service quality.

Requirements

Proficiency in Mandarin and English (spoken & written)
Preferred experience as a Team Leader or in HR operations
BPO/shared services experience is required
Bachelors degree preferred
Experience working as an agent in similar workflows
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
Ability to work in a fast-paced environment

Responsibilities

Supervise and coach a team of agents
Monitor utilization productivity and daily operations
Ensure SLA and KPI achievement
Conduct daily/weekly team meetings and performance reviews
Perform RCA (Root Cause Analysis) to identify operational issues
Collaborate with QA and Training teams to improve performance
Handle escalations and support queue management
Maintain understanding of workflows and operational tool

Role Overview We are looking for an experienced Team Lead to manage and support a team within an HRO/BPO environment. This role is ideal for candidates with leadership experience who are passionate about operations management team coaching and delivering excellent service quality. Requirements Pro...