Technical Services Team Lead

You will lead and develop a team of Cloud Technicians and Senior Cloud Technicians. As a Technical Services Team Lead you will be responsible for the daytoday leadership performance and wellbeing of the team ensuring a consistent and highquality level of technical and operational support is delivered to our customers with people at the heart of everything we do.

You will act as the first point of escalation for technical and servicerelated issues supporting the team in resolving more complex Azurebased incidents and requests while maintaining strong service delivery across a diverse customer base. Strong experience and working knowledge of Microsoft Azure cloud services are essential in order to effectively support the team provide technical guidance and ensure best practice is followed.

As a Team Lead you will lead by example promoting positive behaviours technical best practice and a customerfocused mindset within the team. You will drive continuous improvement through coaching mentoring and regular performance feedback supporting skills development and progression opportunities for Cloud Technicians as they grow in their roles.

If you are an experienced people manager or a senior cloud engineer with strong Azure expertise ready to step into leadership and are looking for a role where you can influence service quality develop others and contribute ideas to improve how we work we would love to hear from you.

• Have experience leading and motivating technical teams to deliver against service and performance objectives
• Bring strong knowledge of cloud technologies particularly Microsoft Azure
• Are passionate about delivering highquality customer service in a technical environment
• Can confidently make decisions and take ownership of outcomes in line with business needs
• Are able to prioritise workload effectively in a fastpaced operational setting
• Demonstrate strong technical and servicefocused problemsolving skills

At Atech were committed to creating a diverse and inclusive workplace. We recognise that your experience may not align perfectly with every requirement listed so if this role sounds right for you we encourage you to apply. You might be the right fit for this or other opportunities within the Iomart Group.

Salary: Depending on Experience

• Fully remote role (occasional requirement to come into office)

• Clear progression opportunities with genuine investment in your development

• 4x salary life assurance for added peace of mind

• Extended familyfriendly benefits including enhanced maternity paternity and adoption leave

• 33 days leave including 25 days holiday public holidays and a birthday day (allocated as hours for shift patterns)

• Flexible benefits platform including Cycle to Work Tech Scheme plus retail and gym discounts

• Health & wellbeing support with Health and Dental Cash Plans Critical Illness cover and access to our Employee Assistance Programme including free counselling

• Learning & development focus with unlimited access to LinkedIn Learning and 12 days dedicated training per year

Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs 24/7/365.

• Our services support 25000 users globally and proactively monitor 45000 devices in key areas:
• Azure infrastructure managed service
• Modern Workplace: Office 365 Microsoft 365 and Azure Virtual Desktop
• Managed Security and SOC with Microsoft Defender Sentinel

Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first please contact us on

Were an equal opportunities employer and want our vacancies to be available to all so if you need us to make any reasonable adjustments during the process then just let us know.