Patient Intake & Sales Specialist (Chiropractic & Wellness)
Share
Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Patient Intake & Sales Specialist (Chiropractic & Wellness)
Location: Remote Offshore (South Africa Only)
Schedule: Monday Friday US Eastern Standard Time (EST)
Type: Full-time Exclusive
Salary Benchmark: $1500 $1700 USD / month
Role Overview: The Growth & Intake Engine
We are a boutique high-growth chiropractic and wellness practice specializing in premium patient-centered care. Our model combines chiropractic treatment manual therapy SoftWave therapy and targeted rehab for active adults and busy professionals.
We are seeking a Patient Intake & Sales Specialist to act as the primary bridge between our marketing efforts and our clinical team. This is a high-velocity hybrid role that sits at the intersection of Healthcare Intake and Strategic Sales. You arent just booking appointmentsyou are an educator and a qualifier. You will own the entire customer journey from the moment a lead clicks or calls ensuring they understand our value proposition qualifying them for fit and securing their commitment with a deposit.
Key Responsibilities
I. High-Touch Lead Management & Outbound Sales
Outbound Execution: Own the lead tracker. You will spend the majority of your time making outbound calls to new email and web form submissions ensuring a rapid speed-to-lead response.
The Value Pitch: Build deep value in what our initial appointment includes. You must be able to explain our specific care model (SoftWave manual therapy etc.) so that prospects understand why we are a premium choice.
Lead Qualification: Act as the firms filter. You will hear patient concerns evaluate if they are a genuine fit for our clinical approach and proactively un-sell or redirect leads that do not fit our practice model.
II. Financial Onboarding & Commitment
Billing & Cost Transparency: Clearly explain our cost structure and the what to expect on the first visit. You will handle the objection-handling phase regarding pricing and insurance.
Securing Deposits: Manage the collection of the mandatory $75 new patient deposit. You are responsible for ensuring the appointment isnt just on the calendar but is a committed paid booking.
Show-Rate Mastery: Implement follow-up loops via text and email to ensure high show rates for the clinical team.
III. Operational Support & Documentation
CRM & Scheduling: Maintain 100% data integrity within our CRM (GoHighLevel) and scheduling software (Jane App).
Clinical Liaison: Efficiently relay patient concerns and information to the clinical team so the practitioner is fully briefed before the patient walks through the door.
Growth Participation: Help improve the lead follow-up and onboarding process as the practice scales into a larger facility.
Who You Are
Experience & Must-Haves
Sales-Driven Intake: 3 years of experience in appointment setting sales development (SDR) or healthcare intake. You must be comfortable with high-volume outbound calling.
Health/Wellness Literacy: Previous experience in a health-related field (Chiropractic PT Fitness or Wellness) is highly preferred. You need to be able to talk about movement and recovery with competence.
Elite Communication: Exceptional English with a limited/neutral accent is required for this US-based patient demographic. You must possess a warm professional and empathetic bedside manner that builds instant trust.
Technical Savvy: Proficiency with GoHighLevel Jane App (or similar medical scheduling software) and Google Workspace.
Mindset
The Closer Spirit: You view an appointment as a sale. You find satisfaction in seeing a lead turn into a committed booked patient.
Autonomous & Proactive: You dont wait for the phones to ring. You are chasing the web submissions and DMs to ensure the schedule stays full.
Resilient: You can handle objections and nos with grace while maintaining your energy throughout the day.
Why Join Us
Direct Impact: You are the foundational engine of our practice growth reporting directly to the Founder.
Strategic Growth: Help a boutique practice transition into a larger space and scale its impact.
Stable Partnership: Join a team that values high-level performance and long-term professional commitment.
Location: Remote Offshore (South Africa Only)
Schedule: Monday Friday US Eastern Standard Time (EST)
Type: Full-time Exclusive
Salary Benchmark: $1500 $1700 USD / month
Role Overview: The Growth & Intake Engine
We are a boutique high-growth chiropractic and wellness practice specializing in premium patient-centered care. Our model combines chiropractic treatment manual therapy SoftWave therapy and targeted rehab for active adults and busy professionals.
We are seeking a Patient Intake & Sales Specialist to act as the primary bridge between our marketing efforts and our clinical team. This is a high-velocity hybrid role that sits at the intersection of Healthcare Intake and Strategic Sales. You arent just booking appointmentsyou are an educator and a qualifier. You will own the entire customer journey from the moment a lead clicks or calls ensuring they understand our value proposition qualifying them for fit and securing their commitment with a deposit.
Key Responsibilities
I. High-Touch Lead Management & Outbound Sales
Outbound Execution: Own the lead tracker. You will spend the majority of your time making outbound calls to new email and web form submissions ensuring a rapid speed-to-lead response.
The Value Pitch: Build deep value in what our initial appointment includes. You must be able to explain our specific care model (SoftWave manual therapy etc.) so that prospects understand why we are a premium choice.
Lead Qualification: Act as the firms filter. You will hear patient concerns evaluate if they are a genuine fit for our clinical approach and proactively un-sell or redirect leads that do not fit our practice model.
II. Financial Onboarding & Commitment
Billing & Cost Transparency: Clearly explain our cost structure and the what to expect on the first visit. You will handle the objection-handling phase regarding pricing and insurance.
Securing Deposits: Manage the collection of the mandatory $75 new patient deposit. You are responsible for ensuring the appointment isnt just on the calendar but is a committed paid booking.
Show-Rate Mastery: Implement follow-up loops via text and email to ensure high show rates for the clinical team.
III. Operational Support & Documentation
CRM & Scheduling: Maintain 100% data integrity within our CRM (GoHighLevel) and scheduling software (Jane App).
Clinical Liaison: Efficiently relay patient concerns and information to the clinical team so the practitioner is fully briefed before the patient walks through the door.
Growth Participation: Help improve the lead follow-up and onboarding process as the practice scales into a larger facility.
Who You Are
Experience & Must-Haves
Sales-Driven Intake: 3 years of experience in appointment setting sales development (SDR) or healthcare intake. You must be comfortable with high-volume outbound calling.
Health/Wellness Literacy: Previous experience in a health-related field (Chiropractic PT Fitness or Wellness) is highly preferred. You need to be able to talk about movement and recovery with competence.
Elite Communication: Exceptional English with a limited/neutral accent is required for this US-based patient demographic. You must possess a warm professional and empathetic bedside manner that builds instant trust.
Technical Savvy: Proficiency with GoHighLevel Jane App (or similar medical scheduling software) and Google Workspace.
Mindset
The Closer Spirit: You view an appointment as a sale. You find satisfaction in seeing a lead turn into a committed booked patient.
Autonomous & Proactive: You dont wait for the phones to ring. You are chasing the web submissions and DMs to ensure the schedule stays full.
Resilient: You can handle objections and nos with grace while maintaining your energy throughout the day.
Why Join Us
Direct Impact: You are the foundational engine of our practice growth reporting directly to the Founder.
Strategic Growth: Help a boutique practice transition into a larger space and scale its impact.
Stable Partnership: Join a team that values high-level performance and long-term professional commitment.
