Retail Client Manager

dunnhumby is the global leader in Customer Data Science partnering with the worlds most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight advanced technology and close collaboration to help our clients grow innovate and deliver measurable value for their customers.

dunnhumby employs nearly 2500 experts in offices throughout Europe Asia Africa and the Americas working for transformative iconic brands such as Tesco Coca-Cola Nestlé Unileverand Metro.

• Proven experience managing strong client relationships and accounts establishing trust and becoming a true partner with clear evidence of value created
• Experience in or a strong understanding ofcustomer engagement loyalty and personalisation including how retailers use CRM media and onsite/app channels to drive customer relevance and behaviour change
• A strong solutions mindset with the ability to translate complex client needs intoendtoend plans spanning insight activation and measurement
• Proactivity and commercial acumen to identify and convert opportunities for increased supplier investment throughtargeted and measurable personalised activity
• Proven ability to use data and analytics to generate insights and informboth strategic thinking and activation planning
• Experience managing senior stakeholders and influencing crossfunctional teams to land messages and drive outcomes
• Ability to developmeasurement strategies and frameworks for personalised activity partnering with Data Science Media and Product teams
• Experience working intest-and-learn environments using experimentation to optimise customer engagement and prove impact
• Manage and lead a team of 3 to 4 Client Leads with accountability for quality and timeliness of deliverables

What you can expect from us

We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.

Youll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble small-business feel that gives you the freedom to play experiment and learn.

And we dont just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network dh Proud dh Family dh One dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)