Manager I, Field Technical Service Engineering Surgical

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse talented people to join Alcon. The Regional Service Manager leads a team of 8 to 14 field service engineers to install and support Alcon Laser Surgical and diagnostic equipment within the assigned service region (Pennsylvania Maryland Virginia West Virginia Ohio).

In this role a typical day will include:

• Provide comprehensive service and sales support on all Alcon equipment.
• Maintain positive working relationships with customers field sales clinical teams and other regional managers ensuring that customers needs are met.
• Maintain a high degree of customer satisfaction through timely solutions of multifaceted issues.
• Meet or exceed annual regional goals through established metrics.
• Confirm compliance of all regulatory requirements assigned to the regions Field Service Engineers.
• Achieve financial goals and control expenses within budgetary guidelines.
• Support service contracts and time-material revenue by working closely with the internal sales team.
• Co-travel with direct reports to assess capabilities provide feedback and coaching.
• Hire develop train motivate and lead a team of Field Service Engineers.
• Implement teams work objectives performance reviews and disciplinary action within Alcon guidelines.
• Perform other duties monthly reports and projects as assigned by service management.

WHAT YOULL BRING TO ALCON:

• Bachelors Degree or Equivalent years of directly related experience (or high school 13 yrs; Assoc.9 yrs; M.S.2 yrs; PhD1 yr)
• The ability to fluently read write understand and communicate in English
• 5 Years of Relevant Experience
• 3 Years of Demonstrated Leadership

Additional Requirements:

• Possess a current valid drivers license and good driving record over the last three years.
• Candidates must have the ability to work independently from home office 40% and in the field 60% -- traveling within the assigned region and overnight stays as required.
• Ability to travel overnight 50% of the time or as needed
• Territory (Pennsylvania Maryland Virginia West Virginia Ohio).

Preferred Skills and Experiences:

• Experience managing a business segment with P&L responsibilities.
• Demonstrable track record of daily multi-tasking capabilities setting priorities and scheduling work activities.
• Ability to resolve problems think analytically and communicate professionally in high-pressure time-sensitive customer environments.
• Available for on-call support before and after normal working hours.
• Proficiency with Excel PowerPoint MS Teams SharePoint.
• Experience with SAP Salesforce and ServiceMax or equivalent ERP/CRM/FSM.
• Effectively influence and communicate with cross functional teams.
• Five years of experience in healthcare services or equipment sales.
• 2 years leading people managing projects and influencing organizations.
• Leading and motivating service teams.
• Medical / ophthalmic laser technology.
• Accustomed to working with hospital operating room and surgery center protocols.
• Familiar with connecting medical devices to hospital networks.

HOW YOU CAN THRIVE AT ALCON:

• See your career like never before with focused growth and development opportunities
• Join Alcons mission to provide outstanding innovative products and solutions to improve sight improve lives and grow your career!
• Alcon provides robust benefits package including health life retirement flexible time off for exempt associates PTO for hourly associates and much more!

See your impact at Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation marital or veteran status disability or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to and let us know the nature of your request and your contact information.