Business Process Analyst
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
About Us:
At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligent personalised digital experiences that connect the world. Weempower the worlds most iconic brands to build lifelong relationships with theircustomersseamlessly smartly and at scale.
As the leading provider of agentic digital experience software Sitecore brings togethercontent commerce and data into one composable platform that enables brands todeliver millions of meaningful adaptive experiences every day. Trusted by globalleaders such as American Express Porsche Starbucks and LOréal Sitecore helpsbrands transform engagement through experiences that are not only personalised butpredictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together.Our valuesguide how we lead innovate and connect. They are the behaviours that bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlocknew levels of creativity efficiency and insight. From engineering to customerexperience AI capabilities are becoming integral to how we design build and deliverthe next generation of digital experiences.
Learn more at .
About the role:
We are seeking aBusiness Analysttoprovide support for our Salesforce Sales Cloud environment which will include but not be limited to systems/user supportenhancement Testing lead and opportunity management best practices Account and contact management best practices data governance and cross-functional projectsupport.
Whatyou willdo:
- Provide intermediateto advancedunderstanding of the integrations between systems (SalesforcePardot Apttus NetSuite ServiceNow Gainsight Salesforce Communities FinancialForce etc.)
- Managerequirements of the business - includes administrative operations data analysis project Solutioning/Scoping and project management.
- Maintain quality of the data using internal customer feedback concerns questions;internallyreporting metrics; evaluating and identifying issues; and coordinating and implementing corrections regularly.
- Complete assigned responsibilities on time and with extremely high quality and attention to detailand demonstrate ahigh-level understanding of Sales Processes from Lead to Order.
- As needed formally trainonnew enhancements and functional releasesand/or support and coordinate end-user training and documentation with the Sales Enablement team.
- Monitor assess create publish and maintain documentation for any requested changes by the business unit as well as notify all internal staff of requested changes.
- Participate and conduct system testing and coordinate implementation of new or changed system parameters or release enhancements with business units.
- Troubleshoot and resolve operations and application issues including data movement and processing between systems.
Whoyou are:
- Highly organized able balance multiple requests without letting things fall through the cracks.
- Ability to be transactional focused while also able to step back and identify process improvement and ways to drive scale and efficiency.
- Attention to detail analytical thought process able to identify opportunities to streamline and improve processes communicate solutions and document results.
- Bachelors degree in Businessdiscipline preferred.
- 4 years of experience managing and prioritizing a diverse set of projects.
- Exceptional interpersonal and communication skills; able to communicate across all levels of an organization and is comfortable training individuals of all disciplines on processes.
- Proactive flexible and willing to manage tasks ranging from administrative to complex and analytical andadhereto SLAs.
- Must be advanced in Microsoft Office Applications.
- Proficiency with Salesforce (Lightening) is required.
- Certified Administrator or equivalent Salesforce experience.
- Background in Sales Operations is a plus.
Required Experience:
IC
About Company
Sitecore connects content, data, and personalization in one AI-powered platform. Move faster, work smarter, and create experiences that redefine what’s possible.
