Strategic Accounts Director

Do you want to work for the global leader in the language services and technology industry

TransPerfect was founded with a mission to help the worlds businesses navigate the global marketplace. Today we have grown to be an industry leader organisation by helping clients globalise their business no matter what service they might need. TransPerfect provides a full array of language and business support services including translation subtitling and dubbing multicultural marketing website globalisation legal support and any kind of technology solution.

Key position responsibilities:

• Ensure excellence in customer services and continuous growth of enterprise accounts.

• Maintain excellent relationships with assigned clients.

• Develop maintain and implement an account growth plan including account mapping stakeholder analysis cross-selling and upselling.

• Research prospective clients through several strategies including internet research trade show lists referrals professional directories CRMs and personal investigation.

• Keep accurate records of prospective client data including names titles phone numbers addresses and various other information.

• Pursue relentlessly alignment with TransPerfects core principles.

• Generate business opportunities through email campaigns social media cold-calling and all channels available to them.

• Produce account-specific marketing strategies and content.

• Creatively problem solve to improve current new business development strategy.

• Organise and manage QBRs.

• Create or maintain a continuous improvement framework and culture including KPIs for account performance monitoring.

• Discover and manage RfQs and RfPs.

• Negotiate business deals prices and deadlines with prospective and current clients.

• Liaise with operations technology solutions and other internal teams to ensure that all jobs are handled appropriately and with keen attention to detail resulting in a perfect product.

• Consistently follow up with clients to ensure their satisfaction with delivery quality and customer service.

• Research and understand all industries that TransPerfect markets to including industry leaders current events and any other pertinent data

• Oversee account financials including revenue profit invoicing and collections

• Perform other special projects or duties when required

Essentialskillsrequired:

• Committoahighlevelofintegrityandservice

• Deliverqualitywork

• Servicefocusedwithadesiretoexceedclientsexpectations

• Owningyourperformanceandtakingresponsibility

• Multitaskandworkwithasenseofurgencyinafast-pacedenvironment

• Committoalwaystreatingeveryone(fromclientstoco-workerstovendorstobusinesspartners)withtheultimatelevelofrespect

• Workwellinateamwithpeoplefromavarietyofdifferentbackgroundsandcultures

• Buildandmaintainstrategicrelationshipswithclientsandco-workers

• Celebratediversityandembracenewideasanddifferingperspectives

• Befinanciallyresponsibleandmakesoundfinancialdecisions

• Takeactivemeasurestoachieveresultsandsolveproblems

RequiredExperience:

• 3 years experience in Strategic Account Management with enterprise clients.

• Experience managing and growing multi-million enterprise accounts.

• Track record of meeting and exceeding annual sales quota.

• Minimum Bachelors degree or equivalent.

• Excellent interpersonal communication and leadership skills.

DesiredExperience:

• 5 years of experience in Strategic Account Management for enterprise clients.

• 3 years experience in Project Management.

• Excellent networking and negotiation abilities.

• Experience working in the Travel Tourism Government and or Medical Devices industries.