Supply Chain Supplier Relationship Manager

Job Description:

Location - London Hybrid

Clearance - UK clearance required

We are seeking a strong strategic delivery and supplier relationship leader with deep commercial expertise to oversee the performance of a portfolio of partners supporting a flagship multi-supplier BPO engagement for a key client. The BPO scope is HR encompassing comprehensive hire-to-retire services. This role is accountable for orchestrating partner performance end to end ensuring client outcomes maximizing financial results and strengthening long-term account value.

The position serves as the primary interface between partners internal delivery leadership and senior client stakeholders. Success is defined by sustained delivery excellence margin optimization risk mitigation and measurable improvements in client satisfaction and partner effectiveness. Experience operating in complex multi-vendor BPO environments is essential and direct exposure to HR services delivery is highly advantageous.

Strategic Accountabilities

Strategic Supplier Leadership

• Build govern and evolve highimpact partner relationships aligned to client business priorities and DXC strategic objectives.

• Drive a performanceled partner ecosystem that delivers predictable scalable and sustainable outcomes.

Delivery Governance & Client Outcomes

• Ensure supplier/partner contractual obligations are met or exceeded through performance oversight and proactive issue resolution.

• Act as a senior escalation point for all things partner/supplier.

Commercial Growth & Value Creation

• Identify and shape upsell and crosssell opportunities in collaboration with Sales and Client Partners.

• Translate partner capability into account growth and competitive advantage.

Financial Performance & Margin Expansion

• Own commercial performance across the partner landscape including margin management cost control and financial forecasting.

• Balance client value partner viability and DXC profitability.

Account Strategy & Risk Management

• Contribute to account strategy planning and governance at an executive level.

• Anticipate delivery financial and relationship risks; implement mitigation and retention strategies across the partner ecosystem.

Enterprise Collaboration & Leadership

• Lead across delivery commercial and functional teams to ensure a cohesive highquality client experience.

• Influence in complex matrixed environments.

Capabilities & Experience

• Proven credibility with senior client stakeholders; able to influence with authority insight and judgment.

• Strong commercial acumen with handson experience in P&L ownership margin optimisation budgeting and forecasting.

• Track record of leading large complex multisupplier accounts within BPO or adjacent service environments.

• Advanced negotiation skills with understanding of supplier ecosystems and supplychain dynamics.

• Analytical and insightdriven with the ability to identify trends opportunities and systemic risks early.

• Confident communicator and executive representative at client forums.

Qualifications

• Bachelors degree or equivalent professional experience.

• Demonstrated success in senior clientfacing delivery account management or client success leadership roles.

• Eligible for security clearance.

DXC Technology is committed to building diverse inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women underrepresented groups and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive accessible environment for everyone.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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