Customer Service Representative, Billing
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Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
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Job Summary
Job Type Regular Full-Time
Remote Type Hybrid
Location Vancouver Canada
Posting Range $49300 - $82100
Number of positions 02
Family is part of Definity a Canadian multi-channel property and casualty insurance company whose success is founded on our family of companies long history of delivering a superior experience for those who count on us. Were proud to help our customers broker partners employees and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.
To us a seamless user experience is as important as the people behind it. Thats why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your kind of fit apply to join us today.
Our ambition is to be one of Canadas leading and most innovative P&C insurers. Come be a part of our journey and love what you do.Family offers a flexible hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. Its better here.
What can you expect in this role
Responsibilities
What you bring
Qualifications & Experience
Skills & Competencies
Interested in this role but dont meet every requirement We encourage you to apply! We value diverse experiences and perspectivesgreat people bring value in many ways. If you believe you can excel in this role tell us how. At Family inclusion diversity and equity arent just nice to have theyre essential to our success.
Whats in it for you
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to skills education experience working conditions and the local labour addition to base pay eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
You must be legally entitled to work in Canada. Qualified candidates are asked to please submit a cover letter outlining their suitability for this opportunity and a copy of their resume in one document.
We would like to thank all candidates for showing interest in this role and our company; however only those selected for further consideration will be contacted.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process please let us know by contacting: .
Remote Type Hybrid
Location Vancouver Canada
Posting Range $49300 - $82100
Number of positions 02
Family is part of Definity a Canadian multi-channel property and casualty insurance company whose success is founded on our family of companies long history of delivering a superior experience for those who count on us. Were proud to help our customers broker partners employees and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.
To us a seamless user experience is as important as the people behind it. Thats why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your kind of fit apply to join us today.
Our ambition is to be one of Canadas leading and most innovative P&C insurers. Come be a part of our journey and love what you do.Family offers a flexible hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. Its better here.
What can you expect in this role
Reporting to the Team Lead Finance the Customer Service Representative (CSR) Billing will perform a variety of customer service administrative and bookkeeping functions within the department.
The incumbent must possess strong customer service skills be an effective team player be detail oriented and maintain integrity in all dealings. The CSR Billing needs to easily learn new skills be adaptive to change as well as be analytical and decisive while working within the parameters of assigned authority.
Responsibilities
- Respond to customer and broker inquiries related to billing and payments via phone and email resolving issues efficiently in a single interaction
- Coordinate payment arrangements for customers with overdue accounts
- Advise customers and brokers on finance policies and procedures
- Generate and distribute overdue notices and collection communications
- Receive and process payments (cheques EFT credit cards) and prepare deposits
- Assist with Accounts Payable and claims cheque processing
- Manage Agency Bill business including payment tracking statement entry and reconciliations
- Maintain accurate and detailed financial records in accordance with company procedures
- Provide support and back-up to team members as required.
What you bring
Qualifications & Experience
- University degree or college diploma (or equivalent experience)
- Minimum 1 year of customer service experience (billing experience preferred)
- Bookkeeping experience is considered an asset
- Broker Level 1 License or willingness to obtain within the first 3 months (cost covered)
Skills & Competencies
- Strong customer service and communication skills (written and verbal)
- Intermediate proficiency in Microsoft Excel and Word
- Excellent organizational time management and analytical skills
- Strong problem-solving ability with attention to detail
- Professional courteous and calm under pressure
- Ability to work independently and collaboratively in a fast-paced environment
- Adaptable quick learner with sound decision-making skills
Interested in this role but dont meet every requirement We encourage you to apply! We value diverse experiences and perspectivesgreat people bring value in many ways. If you believe you can excel in this role tell us how. At Family inclusion diversity and equity arent just nice to have theyre essential to our success.
Whats in it for you
- Hybrid work schedule for most roles
- Company share ownership program
- Retirement savings program with company-matched RRSP contributions
- Generous time away including vacation personal leave and birthday leave.
- Paid volunteer days and company matching on charitable donations.
- Competitive salary and benefits including educational resources tuition assistance and paid time off to study for exams.
- Focus on inclusion with employee groups access to BIPOC counsellors and access to programs for working parents.
- Wellness and recognition programs
- Discounts on products and services
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to skills education experience working conditions and the local labour addition to base pay eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
You must be legally entitled to work in Canada. Qualified candidates are asked to please submit a cover letter outlining their suitability for this opportunity and a copy of their resume in one document.
We would like to thank all candidates for showing interest in this role and our company; however only those selected for further consideration will be contacted.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process please let us know by contacting: .
Required Experience:
Unclear Seniority
