Customer Fulfillment Analyst

The Opportunity: 

The Customer Fulfillment Analyst plays a critical role within Mattels global supply chain by ensuring customer orders are processed efficiently and accurately from receipt through shipment. This role acts as a key point of escalation for order-related issues and partners cross-functionally to drive operational excellence enhance customer satisfaction and support continuous process improvement.

This position is located at our Mississauga Canada campus.

What Your Impact Will Be: 

• Execute customer order processing activities with a high degree of accuracy using the AS400 order management system.
• Serve as the primary point of contact for retailer accounts and Sales Managers for all order shipment and fulfillment communications.
• Manage order exceptions related to inventory availability including shortages allocation challenges estimated delivery timelines and timing risks.
• Monitor and support fulfillment performance metrics including fill rates order accuracy and service levels.
• Minimize customer fines and deductions by ensuring compliance with customer-specific routing shipping and order requirements.
• Provide timely and accurate item order and shipment information to customers Sales team and management for use in planning scheduling and forecasting.
• Build and maintain strong customer relationships through professional proactive and collaborative communication.
• Partner effectively with cross-functional teams including Supply Chain Logistics Sales and Finance to support positive customer experiences and operational efficiency.
• Support process improvement initiatives to enhance operational efficiency and customer service.
• Support deduction claims resolution activities and identify opportunities to improve supply chain effectiveness and speed to market.

Qualifications :

What Were Looking For: 

• 3 years of experience in customer fulfillment order management supply chain operations or a related role.
• Bachelors Degree or equivalent relevant experience.
• Accountability to take personal ownership for delivering and exceeding your commitments. You hold yourself team and partners to the highest standard for performance necessary to achieve results.
• Communication skills to promote a free flow of information throughout the organization creates a feeling of energy excitement and personal investment.
• Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers. You thrive on winning for Mattel!
• Knowledge of Order-to-Cash processes and logistics operations.
• Exceptional interpersonal and communication skills.  Ability to achieve results through communications within a worldwide network of markets and sources.
• Excellent analytical skills.  Must be able to predict/diagnose problems and identify solutions.
• Ability to work with minimum supervision and independently prioritize work without missing critical deadlines.
• Demonstrated ability to effectively manage multiple projects in a dynamic environment.
• Proficiency in Microsoft Office applications Excel Outlook Teams.
• Mature judgment and strong organizational skills.
• Basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices.
• Exemplary attendance and job performance.
• Demonstrated a growth mindset by staying curious and continuously learning embracing challenges and improving themselves.

This posting is for an existing vacancy. 

*The pay range is indicative of projected hiring range however base pay will be determined based on a candidates work location skills and experience. Mattel offers competitive total pay programs comprehensive benefits and resources to help empower a culture where every employee can reach their full potential. 

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is a proud Equal Opportunity Employer and we are committed to creating a welcoming inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process upon request in all aspects of the selection process.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time