Desktop Technician

Mainstay Technologies

Job Location:

Manchester, CT - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

TheDesktopTechnicianworksin a team to deploy new workstations provide on-sitesupportservicesforclients troubleshootbasicissues andalwaysdelivertop-quality service.

What You Will Be Doing

PC Deployments:Install newWindows computers with applications and data at client sites

Install new Windows computers and client peripherals at client sites followingup with users to ensure set-up meets the users needs and educate users on their technology
Set upclients per documented specifications testingnew technologiesfor any errors in setup
Transfer data and set up applications with as close to 100% accuracy as possible
Assistin the management of PC Deployment Projects that vary in complexity
Document and create detail-oriented notes toassistwith future troubleshooting

Client Repairs:Quickly and efficiently resolve onsite client issues

Handle issues and troubleshooting with support from the team understanding how technology affects clients businesses and help our clients get back towork
Answerquestions from clientsabout their technology educatingclients on the issues that are being repaired and helping the user understand the resolution
Wipe and reload PCs uponrequest
Work with 3rdparty vendors to repair hardwaremalfunctions

Time Management and Scheduling:Maintainaccuratetime entries and effective time management to ensure productivity in a fast-paced work environment.

Make every effort to meet all scheduled appointmentsdemonstratinga high degree of reliability and punctuality.
Immediately notify theTechnicalServices Coordinator/Management teamin the event ofany potential scheduling issuesconflicts orunavoidable changes ensuring minimal inconvenience to clients
Communicate effectively and professionally with clients about any changes to their appointments always prioritizing their satisfaction and understanding.
Review timesheets to ensure Agreements are attached to all billable time entriesandappropriate billable/nonbillabletime isreflected
Follow and adhere to agreement SLAs managing time to ensure prompt responses

Maintain Accurate Documentation:Withuncompromising commitment to excellenceDesktopTechniciansmaintain update andvalidateclient documentation.

Maintainaccuratedocumentation of infrastructure and Line of Businessapplications
Review Client Configurations at each touchpoint throughout a service request
Review the SharePoint folder with client information to verifyaccuracy
Take ownership and reach out to the client andClient Technology Manager (CTM)when documentation isoutdated
Adhere to andassistin the continual improvement of client documentation followingMainstaysbest practices and client policies &procedures
When documenting service requests ensure:
Proper documentation and configurations areattached
Escalation notes when routing is necessary arecontained
Summary lines areaccurateanddescriptive
All client correspondence occurs within the ticketing system (not Outlook)
Correct statuses are used when managing tickets
Regularly audit and update client notes tomaintainaccuracy

Your Experience

One year of experience in troubleshooting or working with Windows computers
Knowledge and understanding of basic network protocols
Experience supporting a networkpreferred
Experience in Customer Servicepreferred
Formal Education- Associates or certificationspreferred
Proven customer support experience
Strong phone contact handling skills and active listening
Familiarity and interest in supporting networked computer environments based on PC and Microsoft technologies are desirable
MicrosoftCompTIA or otherrelevant ITcertificationsachieved or working toward(preferred)

Skills for Success

Strong interpersonal skills; enjoy working in a team and with clients
Strong problem-solving skills with the ability to take a challenging problem and break it down
Committed professionalism; showing up on time working hard and committed to the success of the team
Ability to flourish in a fast-paced environment
High levelof ownership with minimal supervision
Ability to multitask with close attention to detail
Excellent technical aptitude with an ability to learn quickly

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 20 pounds at times.
Travel between offices and to client sites isrequired

About Mainstay
Mainstay Technologies- IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium-sized businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring high-ownership teammates who work hard enjoy each other immensely and turn off the work at the end of the workday to focus on what matters more than work.
It is our commitment to people that makes us who we are. We love what we do and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends never the addition to being a Best Company to Work For we have also been recognized for Coolest Companies for Young Professionals Best of Business for Managed IT Services and theTorch Award for Marketplace Ethics. We have made theInc.Listfor fastest growing small businesses 5 times.

Benefits
This is a part-time hourly position with a partial benefits package including:

A flexible and fun work environment with events lunch learns ping pong snacks games and books
401(k) with 3% match
ESOP!
Training program (including paid certifications tuition reimbursement and bonuses on achieving certs)
Paid Volunteer Time Off

Location
Due to the nature of the Systems Technician position our technicians are generally required to be on location at our Manchester office when not onsite at clients. Travel is a requirement for this position and mileage for visits to client sites is reimbursable. Applicants must live within driving distance to support clients onboarding and ongoing team integration.

Application
We utilize an Applicant Tracking System for our applications. Please whitelist the following domains to ensure you receive our communications: and

This description cannot encompass all tasksand could change at any duties as assigned may berequiredto achieve Mainstays vision mission and core values.

Required Experience:

Junior IC

TheDesktopTechnicianworksin a team to deploy new workstations provide on-sitesupportservicesforclients troubleshootbasicissues andalwaysdelivertop-quality service.What You Will Be DoingPC Deployments:Install newWindows computers with applications and data at client sitesInstall new Windows computers...