Principal Specialist, Customer Service (Onsite)

Date Posted:

Country:

United States of America

Location:

US-CA-ANAHEIM-La Palma Ave LA PALMA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens U.S. nationals U.S. permanent residents or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of U.S. Person go here. Clearance Type: None/Not Required

Security Clearance Status:

Not Required

What You Will Do:

• Prepare and issue customer quotations based on technical requirements service scope and established pricing guidelines
• Review invoices for accuracy contract compliance global trade compliance and alignment with approved pricing structures
• Serve as a point of contact for customer inquiries related to pricing service status lead times and scope clarification
• Partner with engineering planning operations and finance teams to support accurate and timely quotation and invoicing activities
• Monitor work orders to ensure accurate cost capture and proper commercial setup within internal systems
• Support the resolution of pricing discrepancies invoice disputes and customer claims in collaboration with internal stakeholders
• Maintain accurate customer quotation invoicing and transactional records across business systems
• Identify opportunities to improve invoicing efficiency quotation turnaround time and overall customer responsiveness
• Support additional operational and commercial activities as assigned by leadership

What You Will Learn:

• End-to-end commercial operations including quotation development invoicing controls and transactional workflows
• Cost build-up methodologies pricing structures and contract interpretation within a technical service environment
• Cross-functional collaboration across engineering operations planning finance and customer support teams
• Customer relationship management practices in a technical and service-oriented business environment
• Industry standards contractual frameworks and operational processes supporting aerospace and defense services
• Best practices for improving commercial accuracy process efficiency and customer responsiveness

Qualifications You Must Have:

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• Prior experience in technical customer service commercial operations quotation management billing invoicing or order administration within a manufacturing industrial aerospace or service-based environment
• Experience interpreting technical contractual and commercial information to support customer requests pricing quotations or invoicing activities

Qualifications We Prefer:

• Experience supporting commercial or operational activities within the semiconductor MRO manufacturing aerospace or other technical service industries
• Prior experience in customer support quotation management pricing billing invoicing or order administration processes
• Experience using ERP systems such as SAP Epicor or similar business management platforms
• Familiarity with technical repair terminology service workflows or industrial operations environments
• Proven ability to manage multiple priorities support competing customer demands and meet deadlines in a high-volume operational environment
• Experience identifying process improvement opportunities that enhance operational efficiency accuracy and customer responsiveness

What We Offer:

• Medical dental and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy pet insurance home and auto insurance additional life and accident insurancecritical illnessinsurance group legal ID theft protection

• Birth adoption parental leave benefits

• Ovia Health fertility and family planning

• Adoption Assistance

• Autism Benefit

• Employee Assistance Plan including up to 10 free counseling sessions

• Healthy You Incentives wellness rewards program

• Doctor on Demand virtual doctor visits

• Bright Horizons child and elder care services

• Teladoc Medical Experts second opinion program

• And more!

Learn More & Apply Now!

Do you want to be a part of something bigger A team whose impact stretches across the world and even beyond At Collins Aerospace our Mission Systems team helps civilian military and government customers complete their most complex missions whatever and wherever they may be. Our customers depend on us for intelligent and secure communications missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team youll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge Join our mission today.

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

At Collins the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other propel us all higher again and again.

Apply now and be part of the team thats redefining aerospace every day.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 95500 USD - 181700 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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