Technician Manager

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Client Title: Technician Head

JLL Title: Technical Manager

Location: Client site at Kaohsiung

ROLE AND RESPONSIBILITIES

OVERALL ROLE

The Technical Manager will (lead a team of technicians to) oversee the operations of all building systems and ensure they run efficiently safely and cost-effectively. He/she is also responsible for achieving excellence in critical environment maintenance management program at clients premise ensuring highest standards delivered and best practices implemented. (Together with a team of technicians) the Technical Manager is to provide comprehensive engineering critical environment management and technical services to client with a focus on continuous improvement and risk management.

MAJOR RESPONSIBILITIES

Leadership (where applicable)

Ensure that engineering staff is qualified and trained to perform the duties they are expected to carry out

Develop and sustain a high-quality well motivated team

Lead by example and groom the team in achieving maximum client satisfaction level

Provide technical advice and guidance for service delivery team

Client/Stakeholder Management

Manage the key client team representatives effectively to ensure that expected service levels are achieved

Build strong working relationships with key client representatives and promote JLLs EOS platform and provide a key linkage between the wider JLL organization and the client representative and account team

Coordinate with stakeholders to ensure smooth delivery of programs and procedures

Procurement & Vendor Management

Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations established processes tools and documentation

Plan and manage budgets for Engineering & Operational contracts

Manage contract vendors for technical services

Risk Management

Ensure alignment and compliance to established Policies and Standard Operating Procedures for the management of the clients Critical Environment (CEM)

Ensure proper engineering documentation and adherence to the established change management controls for all sites

Protect the health and safety of staff and others by adhering to and developing guidelines and strategies

Conduct audits to ensure that all safety procedures including disaster recovery and business continuity plan and escalation procedures are in place and maintained

Ensure compliance with statutory regulations on fire health and safety standards

Ensure compliance with JLL programs and audit programs and participate in EOS community initiatives

Adhere to Jones Lang LaSalles business conduct by ensuring compliance with the firms guidelines procedures and strategies

Site Operations

Plan and take responsibility for smooth operations of all Mechanical Electrical Plumbing installations and Civil works pertaining to the facility

24/7 emergency call support and site attendance is required

Manage M&E scope of the projects to ensure the quality and deliverables within the stipulated time

Small Office Projects:

1. Office space quantity planning and usage rate planning and management

2. Small-scale office decoration and renovation execution

3. Support in large-scale office space project planning and execution

Develop and implement innovation programs and processes that reduce utility costs increase productivity and savings and share learnings with the wider EOS community at Jones Lang LaSalle

Continuous optimization of processes tools and documentation

Achieve Key Performance Indicators and Service Level Agreement targets

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

Min. formal qualification in a technical field (Electrical/Mechanical)

5 years of technical (and supervisory) experience in building engineering or equivalent preferred

Critical Competencies for Success

Technical Competence

Solid background in engineering plant machinery BMS systems and equipment knowledge

Quest for Excellence

Has an eye for detail to ensure the best delivery of services

Goal-oriented able to focus on meeting all performance targets

Problem Solving & Strategic Thinking

Capacity to deal with ambiguity and solve complex problems effectively

Analytical proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions

Project Management & Organizational Skills

Excellent planning & organizational skills to prioritize work and meet tight deadlines

Proven ability to manage multiple and complex operational matters on a daily basis

Other Requirements

1. Capabilities to focus on English reading and writing skills presentation preparation

2. Ability to communicate and collaborate across different departments or stakeholders

Other Personal Characteristics

Demonstrated superior client relationship skills - able to interact with high authorities to manage conflicts and balance conflicting interests between client and firm requirements and has a customer-oriented attitude; also demonstrates a proactive and professional approach to customer service

Demonstrated superior people management skills

Demonstrate and ensure to instil a culture in the team that match our I am JLL core behaviours and values of being an Expert Proactive Innovative Versatile Team Player and valuing the Customer

Ability to lead team effectively train them well and promote open constructive and collaborative relationships at all levels

Strong communicator good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener

Self-motivated and confident

Flexible able to adapt to rapidly changing situations

Proven ability to initiate and follow through with improvement initiatives

Able to work independently and be a team player

Ability to effectively deal with stressful situations

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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