Customer Service Representative

Reconomy

Job Location:

Telford - UK

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

At Reconomy Connect were changing the way the world thinks about waste. By bringing together several of Reconomys market-leading brands and specialist services were leading the shift from traditional waste disposal to smart sustainable resource management.

With over 30 years of experience we combine cutting-edge technology with the power of people to deliver bespoke end-to-end waste solutions. Our work helps customers reduce costs improve sustainability and meet their environmental goals - while driving real change.

The Head Office of the Recycling Loop in Telford youll join over 300 colleagues who are all working toward one shared goal: a world without waste.

Specialist teams with extensive experience in sectors such as House Building Construction Manufacturing Retail and Hospitality build strong customer relationships understand business challenges and create tailored innovative waste management solutions.

Our success is built on four core values:

Community: We work hand-in-hand with the communities we serve creating cleaner environments and supporting local development.
Colleague: We believe our people are our greatest asset. We invest in your growth wellbeing and success through training support and career progression.
Customer: We are trusted by clients across the UK to deliver reliable responsive and innovative recycling services.
Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About the role

Were looking for a Customer Service Representative to join our Construction & Infrastructure team! You will be the first point of contact for our customers delivering exceptional this role youll handle over 60 incoming calls per day or an equivalent volume of emails ensuring smooth daily operations through effective organisation and prioritisation of your workload.

Youll thrive in a fast-paced environment working collaboratively as part of a team while also taking ownership of your individual tasks. Building strong relationships with customers will be key to your success in this role.

Additional job information:

The working hours are between the hours of 07:25 and 17:25. Your specific hours will be determined by a rota based on business needs with flexibility to swap shifts as needed such as to cover holidays or sickness. If there are any shifts that wouldnt work for you please let us know in your application.
Saturday shift as overtime once probation has been passed. Working 8am 12pm on a rota basis. Usually 1 Saturday every 4 6 weeks and you will have plenty of notice.
Working full-time in the office (TF3 3BD) for at least the first 3 months then the option to work hybrid - 3 days worked in the office and 2 days per week from home on a rota basis.

What we need from you

Experience in customer service whether that be in an office retail or hospitality.
Comfortable with working under pressure in a fast-paced environment.
Effective communication skills both written and verbal.
IT Literate a good ability with Microsoft programmes such as Word Excel Outlook and Teams.
Good attention to detail to ensure accuracy when placing orders.

What we offer

Financial perks: Pension scheme length of service rewards and referral bonuses
Exclusive discounts: MyPerks platform Cycle to Work scheme gym membership discounts and skip hire discounts
Health & wellbeing: Flu jabs eyecare vouchers and an Employee Assistance Programme
Mental health support: Confidential counselling MyPerks Wellbeing Centre and access to trained Mental Health First Aiders
Family-friendly: Enhanced maternity/paternity leave birthday off and holiday trading scheme
Community engagement: Volunteer days and collaboration with local charities
Generous holiday: Start with 23 days rising to 25 after 2 years plus buy/sell options
Employee voice: Regular My Voice surveys and follow-up check-ins to drive meaningful change

Required Experience:

Unclear Seniority