Customer and Commercial Insights Analyst

The Customer and Commercial Insights Analyst plays a critical role in enabling customerled and commercial decisionmaking at COS. You will proactively generate insights translate complex data into clear narratives and deliver actionable recommendations to senior leaders.

This is a highimpact role for a commercially focused analyst who combines strong storytelling with advanced analytics supporting shortterm trading decisions and longterm strategic planning.

What you will do:

Insight & Stakeholder Leadership

• Proactively identify customer and commercial trends risks and opportunities.
• Present concise insightdriven recommendations to senior leadership.
• Translate complex analysis into clear stories and visualisations.
• Frame insights across short medium and longterm planning horizons.

Customer & Commercial Analytics

• Deliver forwardlooking analysis using transactional data CRM digital analytics and customer research.
• Build and maintain dashboards tracking core customer and commercial KPIs.
• Identify emerging customer patterns early and inform timely commercial action.

Planning KPIs & Advanced Analytics

• Define track and evaluate customercentric KPIs and performance.
• Support forecasting and planning across acquisition retention and growth.
• Develop predictive models (e.g. churn lifetime value propensity) to enable proactive decisionmaking.

Collaboration & Influence

• Act as a strategic analytics partner to global and regional teams.
• Champion datainformed decisionmaking across COS and wider stakeholders.
• Contribute to knowledge sharing and analytical capability within the Commercial team

Qualifications :

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious we dare to be different we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are what we stand for and how we act.

What you need to succeed:

Problem solving

• Applies structured hypothesis-led thinking to solve complex ambiguous challenges
• Identifies root causes quickly and prioritises high-impact opportunities
• Anticipates risks and drives solutions through to scalable business-aligned outcomes

Collaborative

• Builds trusted cross-functional partnerships and influences without authority
• Aligns diverse stakeholders through clear outcome-focused communication
• Leverages collective expertise to drive shared high-impact results

Advanced data analysis

• Translates large complex datasets into clear actionable insights
• Applies predictive modelling and scenario analysis to inform forward-looking decisions
• Combines technical rigour with compelling storytelling to enable action

Commercial mindset

• Connects insights directly to revenue profitability and customer value
• Anchors recommendations in strategic and commercial priorities
• Takes a holistic view across customer channel and market dynamics to drive growth

Additional Information :

We offer all to of our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.

In addition to this UK based colleagues also receive

• 25 days holiday
• Annual health checks
• 25% staff discount
• Pension scheme
• Discounts on various activities and financial/lifestyle products via our benefits hub
• Cycle to work scheme
• Discounted gym membership
• Employee assistance via retail trust  
• Private health & dental care

Ready to apply Click on the IM INTERESTED link where you can upload your CV securely. Once we have received your application we will keep you updated regularly about the status of your application so please look out for our email.

We are looking forward to hearing from you!

Remote Work :

No

Employment Type :

Full-time