Sr. Site Reliability Engineer (SRE)

As Operations Manager for the Master Data Management (MDM) platform at METRO you will ensure the reliable and efficient operation of our central MDM platform. The platform is the backbone for article customer and supplier master data across the organization. You will provide operational leadership across 7 cross-functional teams bridging technical excellence with organizational delivery to keep the platform running at its responsibilities

• Own the end-to-end operational health of the Master Data Management platform across 7 teams
• Ensure platform stability reliability and performance for article customer and supplier master data domains
• Define and enforce operational standards SLAs and incident management processes across all MDM teams
• Act as the primary escalation point for operational issues and coordinate cross-team incident response
• Drive continuous improvement initiatives to increase platform reliability and reduce operational toil
• Collaborate with Product Managers architects and squad leads to align operational needs with the product roadmap
• Manage and optimize on-call processes runbooks and operational documentation
• Foster a culture of operational excellence and knowledge sharing across all 7 teams
• Identify risks and dependencies and proactively mitigate operational bottlenecks
• Represent MDM operations in cross-domain forums and stakeholder discussions

Required key competencies and qualifications

• Proven experience in an operations platform engineering or Site Reliability Engineering (SRE) role at a senior level
• Strong understanding of SRE principles: SLOs SLAs error budgets and incident management
• Experience leading or coordinating multiple teams or squads
• Solid understanding of data management concepts preferably in master data domains (article customer or supplier)
• Demonstrated ability to define and implement operational processes (incident management change management on-call rotations)
• Strong analytical and problem-solving skills able to navigate complex operational challenges
• Excellent communication and stakeholder management skills across both technical and non-technical audiences
• Ability to work in a fast-paced cross-functional environment and drive alignment across teams
• Good fluency in English (written and verbal)

Qualifications :

Graduate

Remote Work :

No

Employment Type :

Full-time